System Training Quality Manager

System Training Quality Manager

Location : Chicago, Illinois

Business Unit : Rush Medical Center Hospital : Rush University Medical Center Department : Access Center Qual & Training

Work Type : Full Time (Total FTE between 0.9 and 1.0)

Shift : Shift 1

Work Schedule : 8 Hr (8 : 00 : 00 AM - 4 : 30 : 00 PM)

Rush offers exceptional rewards and benefits. Learn more at our Rush benefits page.

Pay Range : $45.59 - $74.19 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary

The System Training & Quality Improvement Manager is responsible for leading the strategy, design, implementation, and oversight of enterprise-wide training, workflow standardization, and quality improvement programs across the Access Center and related ambulatory operations. This role manages a team of Training & Quality staff, ensuring the development of consistent workflows, high-quality training programs, and sustainable process improvements that enhance patient access, employee performance, and organizational outcomes. The Manager serves as both a subject matter expert (SME) in scheduling, registration, Epic Cadence, CRM, telephony, and related systems, as well as a leader in change management, knowledge management, and strategic process improvement initiatives.

Required Job Qualifications

• Bachelor's degree in healthcare administration, Business, Adult Education, or related field; or equivalent experience.
• 57 years of progressive experience in training, quality improvement, or healthcare access / revenue cycle operations.
• Supervisory or management experience with proven ability to coach and develop teams.
• Strong knowledge of Epic (Cadence / Access), CRM systems, and telephony platforms.
• Certified Healthcare Access Associate (CHAA), or willingness to obtain within 1 year.
• Excellent written / verbal communication, facilitation, and presentation skills.
• Strong project management, organizational, and analytical abilities.
• Ability to work effectively across multiple hospital sites in a complex healthcare environment.

Preferred Job Qualifications

Responsibilities

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.