Interim Support Services Manager

Job Description

Job Description

POSITION PURPOSE AND SUMMARY :

The Interim Support Services Manager is a temporary position (Jan 5, 2026 - June 1, 2026)

within The Hidden Genius Project implements the holistic care

management model according to the Support Services strategy. The Support Services Manager

ensures that student participants in The Hidden Genius Project’s Intensive Immersion program

receive comprehensive services, driven by their expressed needs, in support of successful program

retention, completion, and transition. Hence, they are primarily responsible for conducting the

student and family intake process (which includes demographic data collection and assessment of

needs) and working with students and families to develop and manage the Individualized Care

Plans; and coordination of care including problem-solving, helping students navigate services,

service referral, and occasionally coordinating workshops on various student success themes (i.e.

Post Secondary Planning; Life Skills, Planning and Organization etc...). Additionally, they coordinate

with and work collaboratively with the Programs and Operations staff. The Hidden Genius Project

seeks to provide a holistic care model that is strengths-based and is culturally responsive to the

needs and goals expressed by our youth and family participants, the Support Services Manager

serves as a critical contributor toward this end. Accordingly, it is vital that they continually exercise

ingenuity, enthusiasm, ethics, and a deep commitment to continual learning within an exciting

startup environment. Finally, the Support Services Manager supports and works as part of a

dynamic, communicative, and supportive team of staff, volunteers, and Board members committed

to their success. This is the consummate role for the social change agent with a creative and

entrepreneurial spirit.

MAJOR AREAS OF RESPONSIBILITY :

Please note that Areas of Responsibility generally pertain to support of a specific site (to be

described and assigned by the Supervisor)

• Provide Care Management Services- Implement student Care Coordination Model in

response to student and family needs. Develop and maintain a positive rapport with youth

and family participants, identify resources and services in response to student needs, and

facilitate healthy linkages to resources through service referral to external partners. Provide

one-on-one student support through care management services. Assist with basic need

resources in support of successful youth participation in the Immersion Program (i.e. snacks

and meal services).

Immersion participants. Through mentorship relationships, identify holistic participant

needs as they arise, and strategize with The Hidden Genius Project staff to develop a plan to

address them. Solicit participant and parent / guardian feedback to guide responsive

programmatic improvements to maximize participant enjoyment and success.

and volunteers on relevant human service topics, best practices, and methods. Engage

relevant external stakeholders to leverage resources and develop partnerships towards

meeting youth and family participant needs. Collaborate in designing strategies to scale

impact and / or support systems-level implementation. Facilitate training and / or convenings

for adults interested in providing technology education and direct services to youth. Train

volunteers to support classroom and Catalyst activities, and manage them within those

settings.

Support all cohorts in the intake documentation process document process.

o This includes working with the Support Services team to update documents and

utilize e-signing process for document distribution

as necessary, in collaboration with the Support Services team.

Support Coordinator to coordinate on Genius outreach, data distribution, and holistic

service delivery.

o This may include having Youth Care Coordinators provide outreach to Genius alums

activities of Alumni Youth Care Coordinators, to ensure effective caseload management and

adequate coverage.

Family activity events.

meetings for Geniuses and families. Conduct additional meetings as needed.

staff to collect and input the necessary data pertaining to youth across all Immersion

WWW.HIDDENGENIUSPROJECT.ORG

Program cohorts into our MIS Salesforce. Implement a reporting system for necessary team

members, i.e. leadership team and Board members.

GENERAL RESPONSIBILITIES :

youth and family participants.

all relevant constituencies, including participants and their parents / guardians.

QUALIFICATIONS, SKILLS, AND ABILITIES :

Required

low-income youth

expectations

Desired

ROLE OVERVIEW :

evenings and weekends, as needed

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BENEFITS OF THE ROLE :

youth.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met to successfully

perform the essential functions of this job.