Emergency Recovery Coordinator

Emergency Recovery Coordinator

ERC's generate revenue opportunities by directly consulting with property owners impacted by fire, water damage or other large-scale emergency events. ERC's cooperate with public emergency response agencies and private entities to enable effective implementation of recovery initiatives. They create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer. The ERC participates in restoration related community awareness events and programs. The ERC is on call 24 / 7 and reports directly to the general manager and / or franchise owner.

Core competencies include strong interpersonal skills, the ability to build a rapport with the customer, and comfort entering highly charged and stressful situations. Proven ability to close sales and provide quality customer service are also necessary. The ERC's represent the franchise and the Paul Davis brand and give it a face. ERC's need to possess the ability to turn an emotionally distraught customer into a satisfied one and leave the customer with a positive lasting impression. The ERC's primary responsibilities are to be professional, compassionate, courteous, positive and informative. Effective ERC's must also possess knowledge of restoration products and services. They are dynamic speakers and comfortable when interacting in both one-on-one and group settings. Stress tolerance, the ability to work under pressure and a combination of leadership and sales skills are necessary for job effectiveness.

Duties include being familiar with assigned territory, educating the consumer on products or services and effectively articulating the use and need, monitoring, interpreting and responding to lead sources, responding to all generated leads and providing feedback to the GM and / or the franchise owner, providing emergency recovery kits and services to the impacted property owner, communicating services to effected property owner, establishing and maintaining positive relationships in the local community, volunteering non-operational time to related community events, and on-call availability 24 / 7 to include weekends and holidays as scheduled. The ERC's are also responsible for selling restoration industry products and services, marketing, and achieving and remaining current in required certifications. They must support the franchisee and franchisor organizational mission, vision and value statement.

Skills and qualifications include a high school diploma, an associate degree or equivalent certification in business administration or related field of study is preferred, three professional references, computer literacy and proficiency with office productivity applications, and 4 to 6 years' experience in any of the following or combination thereof : restoration ERC, military, fire service, EMS, police, medical, dispatching, construction, insurance, restoration, sales and customer service.

Compensation : $50,000.00 per year.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.