Program Supervisor

Job Description

Job Description

JOB SUMMARY

The Program Supervisor is responsible for overseeing the daily operations of mobile crisis response teams and other behavioral health staff funded under the Illinois Program 590 and 591. This role ensures crisis services are delivered in accordance with state regulations, grant deliverables, and SAMHSA’s core principles of trauma-informed and recovery-oriented care. The Supervisor ensures 24 / 7 team coverage, monitors compliance and performance standards, and provides clinical oversight and support to crisis responders in the field.

We are hiring two Program Supervisors :

Program 590 – Responsible for both shifts (7 : 00 a.m.–7 : 00 p.m. and 7 : 00 p.m.–7 : 00 a.m.), working an 8-hour schedule, 5 days per week.

Program 591 – Responsible for both shifts (10 : 00 a.m.–10 : 00 p.m.), working an 8-hour schedule, 5 days per week.

JOB DUTIES

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required :
• Supervise daily activities of crisis response teams, including scheduling, shift coverage, and field deployment.
• Ensure 24 / 7 availability of mobile crisis services in compliance with Program 590 / 591 requirements.
• Provide real-time consultation, debriefing, and clinical support to staff during and after crisis calls.
• Facilitate regular team meetings, case reviews, and training to ensure quality care and staff development.
• Ensure all individuals referred to the crisis system are served promptly and according to protocol.
• Monitor adherence to Medicaid Rule 140, IDHS requirements, and crisis care best practices.
• Maintain and review documentation for accuracy, completeness, and timeliness in accordance with grant expectations.
• Assist the Program Director with data collection and reporting for IDHS deliverables.
• Collaborate with community partners, including law enforcement, 911 dispatch, hospitals, and 988 call centers to ensure coordinated crisis response.
• Participate in local System of Care (SOC) and IDHS meetings as required.
• Represent the agency in crisis planning committees or collaborative initiatives.
• On-call availability may be required on a rotating basis.
• Some travel within the service region may be required (e.g., to crisis sites, hospitals, or community meetings).
• This position is contingent on continued funding from the Illinois Program 590 / 591.

QUALIFICATIONS

SMART GOALS

WORKING CONDITIONS

The unavoidable, externally imposed conditions under which the work must be performed, and which create hardship for the incumbent including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one’s senses, and mental demands.) None known.

PHYSICAL REQUIREMENTS

EMPLOYMENT CONDITIONS

This job description is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the duties as described. This job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and / or assign tasks deemed as needed.

BENEFITS & COMPENSATION

Salary : $62,000-63,000

Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health – HRDI supports the Pay Transparency Law as an equal opportunity employer.

Join our Team!

At Friend Health – HRDI, we are committed to providing compassionate, trauma-informed, and recovery-oriented crisis care to the communities we serve. As a Crisis Services Supervisor, you will play a vital role in supporting and guiding our mobile crisis teams, ensuring 24 / 7 coverage, and fostering a culture of collaboration, growth, and resilience. This is an opportunity to make a meaningful difference in people’s lives while mentoring staff, strengthening community partnerships, and shaping the future of crisis response services.