Training Program Specialist

Job Title : Training Program Manager — Financial Operations

Location : Charlotte, NC (Hybrid, + days onsite at S. Tryon St.)

Employment Type : -year contract

Pay Rate : $–$ / hour

About the Role :

We are seeking a highly motivated and experienced Training Program Manager to design, develop, and deliver comprehensive training programs supporting a major financial operations initiative. In this role, you'll work closely with cross-functional teams to ensure front-line and operations staff are equipped with the skills and knowledge needed to succeed.

Key Responsibilities :

Develop, facilitate, and manage complex training programs tailored to diverse end-user groups.

Collaborate with stakeholders across departments to align training objectives with business goals.

Manage multiple priorities and meet tight deadlines in a dynamic, fast-paced environment.

Apply critical thinking and problem-solving skills to create impactful training solutions.

Deliver clear, engaging written and oral communications to diverse audiences.

Support large-scale planning efforts within business execution deliverables.

Required Qualifications :

• years of experience in business execution, implementation, or strategic planning — or equivalent experience in training, consulting, military, or education.

Proven experience creating and delivering training for varied user groups, from front-line employees to back-office operations.

Strong self-starter who can work independently and manage competing priorities.

Excellent collaboration skills and ability to influence and motivate others.

Superior communication skills, both written and verbal.

Highly Desirable :

Commercial Banking experience.

Familiarity with nCino systems and processes.

Why Join Us?

You'll play a key role in empowering teams through impactful training programs, driving operational excellence within a major financial organization.