Conversational Experience ManagerVirtualVocations • Charlotte, North Carolina, United States
Conversational Experience Manager
VirtualVocations • Charlotte, North Carolina, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Manager, Conversational Experience.
Key Responsibilities
Manage the design and delivery of chatbot experiences across digital channels
Translate customer needs into product requirements and user stories for chatbot features
Collaborate with cross-functional teams to enhance the chatbot experience and monitor performance
Required Qualifications
Bachelor's Degree preferred, or equivalent coursework and experience
7-10 years of relevant work experience
Experience in user experience strategy and design
Proficiency in conversational design and digital product ownership
Ability to analyze performance insights and iterate on design
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