Operations Manager

Operations Manager

Enjoy what you do while contributing to a company that makes a difference in people's lives. IVF Florida is backed by one of the premier fertility centers in the United States. We continually seek experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.

The Operations Manager provides leadership, strategic direction, and management under the direction of the Executive Director for IVF Florida. This position is responsible for the smooth and efficient day-to-day operations of the assigned departments including, but not limited to: staffing, personnel management, scheduling, quality, risk management, and patient satisfaction. Also, this position is responsible for enhancing and improving tangibly the operational efficiency and operational controls of assigned departments including, but not limited to: process improvement, workflow, systems implementation, MD workflow, organizational dynamics, and managerial mentoring and professional development. In addition, the position may be responsible for practice-wide initiatives and travel between clinics is required.

We have an immediate opening for a full-time Operations Manager to join the team at our Margate, FL office. The schedule is Monday-Friday 8:00am-5:00pm, and must have the ability to travel between all IVF Florida locations as business needs require.

How You'll Contribute:

• Assists in the development of an annual budget and is responsible for achieving budgeted levels for revenue and profitability
• Review and approve expenses in the accounts payable system
• Responsible for patient relations including triaging complaints and concerns, responding to electronic survey results, and ensuring concierge level service
• Schedules and plans staff social events, meetings, and educational sessions
• Prepare monthly dashboard including financial, marketing, productivity, and outcomes measures
• Responsible for the oversight of marketing programs to grow the market share and for ensuring that practice has appropriate and up-to-date information on market environment to enable effective responses to threats or opportunities
• Responsible for ensuring the assigned departments have an efficient and effective infrastructure, including information systems, billing and collection support and so forth, to support current operations and planned growth
• Travel between IVF Florida locations, including overnight travel to Jacksonville and offsite meetings
• Assist with the oversight of the development of annual market plan and budget
• Assist as opportunity and circumstance permit in identifying new opportunities for profitable expansion in the service area
• Oversee as required the recruitment, selection, retention, training, and supervision of practice personnel in assigned departments to ensure the delivery of the highest quality services, to maximize profits, and to minimize turnover
• Oversee that there is compliance with all aspects of US Fertility Administrative Policies and Standard Procedures
• Assist, support, and manage as required, efforts to ensure that the Practice operates in full and complete compliance with all applicable Federal, State and Local laws and regulations
• Assists ED in controlling budgeted overhead and addressing any inefficiencies of the practice
• Maintains practice operations by initiating, coordinating, and enforcing practice operational policies, procedures, and HIPAA & safety standards
• Oversees the maintenance and growth of the practice with regards to facilities management, identification of new office space, planning & development of new sites/buildings and assisting with interior design
• Assists in evaluating and performing process improvement efforts yielding better workflow, higher IVF throughout, and more mistake-free processes
• Oversees and maintains the coordination, communication, and overall operations among satellite offices
• Participates in risk management and administration
• Monitors scheduling and assignment of employee job responsibilities and follows up on work results
• Participates in the external audit process such as laboratory, OR/PACU credentialing and licensure processes (e.g. Joint Commission, AAAHC, CLIA, OSHA, etc.) Ensures compliance for all offices with all state and federal requirements
• Conducts annual performance evaluations in accordance with Company policies
• Participates in the Quality Improvement Committee as appropriate
• Addresses patient complaints and responsibility for patient satisfaction program
• Maintains a safe and clean working environment
• Participates as required in negotiations between the Practice and all vendors and service contractors to ensure the highest level of return for the practice consistent with services rendered
• Directs all ordering and distribution of all office and patient services supplies
• Performs staffing and productivity analysis on a routine basis to ensure appropriate staffing levels
• Additional responsibilities as deemed necessary by the ED
• Direct responsibility for all non-clinical departments

What You'll Bring:

• BA degree in Business Administration or other relevant field required
• Minimum 5 years experience in healthcare industry required with prior experience in running a comparable size medical/physician practice
• Minimum 5 years Supervisory/Management experience with experience in hiring, conflict resolution, financial responsibilities such as preparing budgets, policy writing, etc.
• Computer proficiency required
• Strong financial background such as a background with developing and maintaining budgets
• Excellent interpersonal skills and ability to work as part of a multi-disciplinary team and build and maintain effective working relationships
• Demonstrated expertise in continuous quality improvement, customer service, and team building
• Strong customer service and results orientation; highly responsive to requests
• Excellent verbal and written communication skills
• Proven ability to build and maintain highly effective teams
• Ability to work as part of a multi-disciplinary team
• Excellent interpersonal skills and ability to build and maintain effective working relationships
• Excellent managerial, interpersonal and organizational skills
• Ability to maintain the highest level of confidentiality

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

What We Offer:

• Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays
• Part-Time Employees: 401(k) with company match and performance-based bonus opportunities
• Per Diem Employees: 401(k) with company match

At IVF Florida, we promote and develop individual strengths to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!