Talent.com
Customer Service Rep
Customer Service RepSeaboard Marine • Clark, NJ, US
Customer Service Rep

Customer Service Rep

Seaboard Marine • Clark, NJ, US
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Title

Position at Seaboard Marine

Long-term employment with opportunities for growth. We offer excellent benefits from day one, including :

401(K) Retirement Saving Plan with Employer Match

Low-Cost Health, Dental & Vision insurance (Starting DAY ONE)

Tuition & Certification Reimbursement

Paid Time Off (15 Days; prorated before 1st year)

Parental Leave

Paid holidays

Position Summary :

Provides guidance to customers and general information pertaining to requirements for exports to the countries we service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Geographic Region :

Please note applicants out of the geographic region for position applied will not be considered.

Qualifications :

  • Possess one (1) year of experience handling Customer Service, Traffic and / or Rates in the ocean transportation industry.
  • Ability to communicate (read and write) effectively in a business environment in English at an intermediate to advanced level.
  • Ability to communicate (read and write) effectively in a business environment in Spanish at a basic to intermediate level.
  • Basic Computer skills (in programs such as MS Word & Excel).
  • Strong organizational skills and ability to multitask.
  • Ability to work with limited supervision and strong initiative.
  • Ability to think logically and follow procedures and instructions.
  • Ability to prepare a variety of reports.
  • Ability to establish and maintain effective working relationships with customers and fellow employees.
  • The ability to respond to common inquiries relating to the areas of countries of service assigned.
  • Ability to work extended hours, weekends, holidays as needed.

Duties and Responsibilities :

Primary :

  • Responsible for making bookings
  • Prepare correction notices after the posting / manifesting of vessel receiving prior authorization from the out ports.
  • Preparing miscellaneous invoices and adjustments
  • Work with B / O booking for Pricing type verification.
  • Out ports need and request.
  • Receive, research and respond to customer inquiries and requests promptly and efficiently; offer customer alternatives to unresolved problems.
  • Have complete knowledge of company's services and aspects of department for countries of service
  • Attend to high volume of incoming phone calls and emails.
  • Keep abreast of Motor Vessel (M / V) changes or related issues as they pertain to areas of responsibility (assigned countries), always maintaining close communication with customer base.
  • Track shipments in transit or documentation through proper channels, as needed.

    • Secondary :

  • Profiles and identifies accounts.
  • Ability and knowledge to quote various types of rates (port-to-port, intermodal, over the road, railroad, transshipment) and effectively work with pricing department in developing rates as per customer's needs.
  • Keep abreast of tariff changes, including any new regulations and changes in rate applicability.
  • Serve as liaison between customers and pricing department.
  • Serve as liaison between customers and out ports and regional offices.
  • Perform additional duties as assigned.

    • Physical Requirements :

  • While performing the duties of this job, the employee is regularly required to use his fingers.
  • The employee frequently is required to talk and / or hear.
  • The employee is continuously required to sit.
  • The employee is occasionally required to stand and walk.
  • The employee must occasionally lift and / or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    • Safety Requirements :

  • Report safety hazards.
  • Immediately report incidents involving injury, illness, or property damage.
  • Wear appropriate PPE as instructed by immediate supervisor.
  • Comply with all company safety policies, procedures, and rules.
  • Refuse any unsafe task or operation.
  • Participate in safety meetings and training.
  • Be constantly aware of their personal safety and that of their coworkers.

    • Supervision Received and Exercised :

    Receives direct supervision from the Customer Service Supervisor and the Customer Service Manager and indirect supervision from the Regional Director. Does not exercise supervision over any other position.

    Conditions :

  • Indoors office. Exposed to controlled temperature and office environment.
  • The noise level in the work environment is usually busy (many phones in open cubicles).

    • Disclaimer :

  • We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
  • The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
  • The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
    • [job_alerts.create_a_job]

    Customer Service Rep • Clark, NJ, US

    [internal_linking.related_jobs]
    Customer Service Rep

    Customer Service Rep

    Precision Door Service • Pompton Plains, NJ, US
    [job_card.full_time]
    Are you passionate about delivering exceptional customer experiences? .Do you thrive in a fast-paced and dynamic environment? . We are looking for a talented Customer Service Representative to join ...[show_more]
    [last_updated.last_updated_30]
    Service Technician

    Service Technician

    Whitemarsh • New Brunswick, NJ, US
    [job_card.full_time]
    Responsibilities & Essential Functions (not all inclusive) : .Complete assigned work orders / tickets in a timely manner. Handling maintenance including, but not limited to : .Minor work on undergroun...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Pro Customer Service Sales

    Pro Customer Service Sales

    NY Staffing • Milltown, NJ, US
    [job_card.full_time]
    Pro Customer Service / Sales Team.The Pro Customer Service / Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and comm...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Robert Half • Pine Brook, NJ, US
    [job_card.full_time]
    We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Pine Brook, New Jersey. In this role, you will play an integral part in ensuring customer satis...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Benjamin Franklin Plumbing • Somerset, NJ, US
    [job_card.full_time]
    Plumbing Careers at Benjamin Franklin Plumbing.Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Rep(04589)230 Morris Avenue

    Customer Service Rep(04589)230 Morris Avenue

    Domino's Pizza • Springfield, NJ, US
    [job_card.full_time]
    One of the largest Franchisee in the tristate area.A company where People are first.We love our team members, and we create an environment where you can provide for your family and grow in the comp...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)

    Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)

    Mercor • Paterson, New Jersey, US
    [filters.remote]
    [job_card.full_time]
    About the Role • • Mercor is seeking experienced • •customer services representatives • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning system...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service

    Customer Service

    Aequor • Somerset, NJ, US
    [job_card.full_time]
    Customer Service Representative.Responsible for all Customer Service activities in support of both the Brand and Generics divisions under the leadership of the Customer Service Manager.Essential Du...[show_more]
    [last_updated.last_updated_30] • [promoted]
    GreenDrop Customer Service Attendant

    GreenDrop Customer Service Attendant

    Savers Value Village • Springfield, NJ, US
    [job_card.full_time]
    Geographic & job eligibility rules may apply.Comprehensive coverage (medical / dental / vision) at a reasonable cost.Specialized health programs Improve wellness (quit smoking, counseling, diabetes ma...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Pro Customer Service Sales

    Pro Customer Service Sales

    Home Depot (Retail) • Watchung, NJ, US
    [job_card.full_time]
    The Home Depot Pro Customer Service / Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients.The te...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Rep - Remote

    Customer Service Rep - Remote

    American Income Life Insurance Company • Paterson, NJ, US
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We are looking for an individual with great customer service skills for one of the main supplemental benefits companies in the nation for over 65 years!. The Company is expanding in our territo...[show_more]
    [last_updated.last_updated_30]
    Sales Rep - Part Time - Entry Level

    Sales Rep - Part Time - Entry Level

    Vector Marketing • Parsippany, NJ, US
    [job_card.full_time] +1
    Vector Marketing, who has been around for over 40 years, is currently interviewing for part time sales positions.Basic responsibilities include working with customers through appointments, selling ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Service Technician

    Service Technician

    PREMIER HOME PROS LLC • Little Falls, NJ, US
    [job_card.full_time]
    This role involves troubleshooting issues on-site or remotely, providing technical support, and ensuring all work meets company standards and safety regulations. The ideal candidate is hands-on, det...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Remote Customer Service Representative – Product Testing

    Remote Customer Service Representative – Product Testing

    GLOCPA • Manalapan, New Jersey
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    HVAC Service Tech

    HVAC Service Tech

    A. J. Perri Plumbing, Heating, Cooling • Lake Hiawatha, NJ, US
    [job_card.full_time]
    Perri Plumbing, Heating, Cooling Overview : .Earning potential over $100,000.Full-time, year-round work .AJ Perri, part of the ARS family of brands, is a trusted leader in residential HVAC and p...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Service Technician

    Service Technician

    Rite-Hite Company • North Brunswick, NJ, United States
    [job_card.full_time]
    In addition, Service Technicians act as a technical resource for our customers and our sales force.This position works independently or in small teams in a field service environment, and is a prima...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Store Customer Service Specialist

    Store Customer Service Specialist

    New Jersey Staffing • Newark, NJ, US
    [job_card.full_time]
    This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Centralized Referral Rep

    Centralized Referral Rep

    St. Joseph’s Healthcare System • Paterson, NJ, United States
    [job_card.full_time] +1
    The combined efforts of the organization's outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organization...[show_more]
    [last_updated.last_updated_1_day] • [promoted]