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Customer Success Manager
Customer Success ManagerNet2Source (N2S) • Austin, TX, US
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Customer Success Manager

Customer Success Manager

Net2Source (N2S) • Austin, TX, US
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  • [job_card.full_time]
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Role name : Onboarding Coordinator / Customer Success Manager

Work site : Remote

Duration : 12+ Months

Job Description :

  • Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1 : many and 1 : 1 customer engagement
  • Work within a globally-consistent delivery process to provide Licensing, Services and Software onboarding support to customers
  • Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery
  • Provide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs Teams
  • Collaborate with peers to share best practices to improve delivery processes and the customer experience
  • Support CXPI "early adopters" by onboarding and walking customers through the Customer Portal
  • Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)
  • Handover newly onboarded customers to Customer Success team "ready to go," post activation"

Key Responsibilities :

  • "Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1 : many and 1 : 1 customer engagement
  • Work within a globally-consistent delivery process to provide Licensing, Services and Software onboarding support to customers
  • Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery
  • Provide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs Teams
  • Collaborate with peers to share best practices to improve delivery processes and the customer experience
  • Support CXPI "early adopters" by onboarding and walking customers through the Customer Portal
  • Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)
  • Handover newly onboarded customers to Customer Success team "ready to go," post activation"

    • What are the Mandatory skills and skill proficiencies required for this position?

  • "Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1 : many and 1 : 1 customer engagement
  • Work within a globally-consistent delivery process to provide Licensing, Services and Software onboarding support to customers
  • Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery
  • Provide process and offer improvement feedback through provided channels for the benefit of CX Product Management and CX Success Programs Teams
  • Collaborate with peers to share best practices to improve delivery processes and the customer experience
  • Support CXPI "early adopters" by onboarding and walking customers through the Customer Portal
  • Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)
  • Handover newly onboarded customers to Customer Success team "ready to go," post activation"

    • Regards

    Rahul Bansiwaal

    https : / / www.linkedin.com / in / rahul-b-14b5a4168 /

    (2014792186) | Office : (201) 479 2186 EXT : 444

    rahulb@net2source>

    com

    www>

    net2source>

    com

    270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA

    Knowledge is Power>

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