Case Manager

POSITION SUMMARY :

Saint James Health is looking for a passionate and empathetic Case Manager for our busy Health Care Center. As a case manager, you will be responsible for verifying clients' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Admits new clients by reviewing records and applications; conducting orientations.
• Determines clients' requirements by completing intake interviews
• Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort.
• Monitors cases by verifying clients' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.
• Maintains clients' records by reviewing case notes; logging events and progress.
• Prepares monthly reports by collecting, analyzing, and summarizing treatment and results data and trends.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Receive and process Routine Referrals based on SJH policy and procedure for referrals.
• Process urgent referrals per SJH policy 5010
• Follow up with patients discharged from the Hospital or Emergency Room per SJH policy 5010

QUALIFICATIONS :

High School Diploma or GED

3+ years customer service experience, preferably in human services, possess demonstrated commitment to customer service

Professional or personal experience supporting individuals with disabilities, mental illnesses, or challenging behaviors highly preferred

Must have a valid in-state driver's license

Bilingual preferred