Bilingual Advocate I (Spanish/English)

Are you ready to work for an employer that truly values your contributions and well-being?

At Family Services, we believe in caring for our team as much as we care for the individuals, children, and families we serve. Join our mission-driven organization, where your work makes a meaningful impact on the community every day.

About Family Services

Family Services is a nonprofit organization committed to Protecting, Healing, and Caring for children and families across Northeast Wisconsin. We provide vital support during life's most challenging moments, helping individuals heal, grow, and thrive.

We're Hiring!

We are seeking an Advocate - Bilingual to join our team. This full-time position is responsible for providing direct services to victims including crisis counseling, advocacy, and support by delivering service that is trauma-informed, culturally competent, strength-based, and client directed. This position works Monday through Friday, 9am-5pm, with on-call rotation after hours.

Key Responsibilities

• Answer crisis lines and respond to crisis situations as well as provide information and referral services.
• Provide advocacy and supportive counseling to victims and their families, both on the crisis line and face-to-face as requested by the client.
• Perform daily review of cases involving clients and appropriate follow-up. Complete necessary documentation.
• Provide intake and assessment services and make referrals as necessary for individuals both on the phone and in person.
• Make appropriate use of community resources, including referral, advocacy and conferences with collateral agencies and professionals.
• Participate in community collaborative meetings, including the Sexual Assault CCR team.
• Facilitate Sexual Assault Survivor support groups.

Qualifications

Education:

• Required: Associate degree or equivalent work experience.
• Preferred: Bachelor's degree or equivalent work experience.

Experience:

• Required: 0-3 years of experience working with sexual assault survivors or similar experience.

Skills, Competencies, and Other Requirements:

• Valid Wisconsin Driver's License with reliable personal vehicle. Maintain required auto insurance and acceptable driving record requirements
• Written and oral fluency in the Hmong or Spanish language, and English. Knowledge and understanding of the Hmong and/or Hispanic culture.
• Strong interest in working with sexual assault victims.
• Clarity of expression in presenting both written and verbal material.
• Commitment to the ethical treatment of clients.
• Capacity to widen and deepen experience and considerable ability to observe critical differences and refine skills in practice.
• Sexual Assault Center Advocates are required to maintain 30-minute response time to downtown Green Bay for on-call shifts.

Why Join Us?

Family Services offers a supportive and collaborative work environment where you can make a meaningful impact every day and help advance our mission to Protect, Heal, and Care. Apply today to join our team and make a difference in the lives of others!

Family Services offers a comprehensive benefits package designed to support employees' well-being, including medical, dental, vision, and supplemental benefit insurance, paid time off, vacation pay, paid holidays, retirement savings, and opportunities for professional development.

We also prioritize work-life harmony and offer a variety of perks to enhance employee experience.