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Club Manager
Club ManagerCresten (all jobs) • Olathe, KS, US
Club Manager

Club Manager

Cresten (all jobs) • Olathe, KS, US
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  • [job_card.full_time]
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Job Description

Job Description

Description : JOB SUMMARY :

As a Club Manager, you’ll play a key role in ensuring the daily operations run smoothly, creating a clean and welcoming environment, and driving the success of your club. This is a hands-on position where you’ll connect with members, lead growth efforts, and help shape a top-tier fitness experience for everyone who walks through our doors.

DUTIES / RESPONSIBILITIES :

Sales & Growth

  • Drive membership and personal training sales to achieve monthly goals.
  • Connect with prospects, new members, and current members to engage them, schedule tours, and support retention and usage.
  • Stay organized and on track with your sales and outreach efforts using a structured daily process.
  • Implement local marketing campaigns with organic social media content and reach out to the community, strengthening brand awareness and building local connections.

Member Experience & Retention

  • Ensure that every member enjoys a clean, welcoming, and high-quality experience at the gym.
  • Provide exceptional service and keep in touch with new members and prospects through phone calls, texts, and face-to-face interactions.
  • Assist members with delinquent accounts, following up as needed to resolve payment issues.
  • Focus on keeping members engaged and addressing any concerns to help prevent cancellations.

    • Club Cleaning & Preventative Maintenance

  • Perform daily and deep cleaning tasks, such as sanitizing equipment, dusting all surfaces, caring for floors, maintaining restrooms, and managing trash.
  • Regularly check and maintain equipment to keep the club in top shape.
  • Ensure all cleaning supplies and maintenance tools are well-stocked and organized.
  • Report larger maintenance issues to the appropriate team for quick resolution.

    • Operations & Administrative Tasks

  • Handle weekly bank deposits, till counts, and inventory tracking.
  • Oversee the Personal Training department, tracking sessions and performance.
  • Approve time-off requests and manage timecards to ensure proper staffing.
  • Review club performance reports to identify trends and areas for improvement.

    • Leadership & Development

  • Learn to effectively manage your daily tasks to meet set goals.
  • Lead by example and provide support to your team as needed.
  • Participate in weekly and monthly meetings and training to continuously grow in your role.
  • Work closely with the Lead Manager or Regional Manager to ensure the overall success of the club.

    • Requirements :

    REQUIRED SKILLS / ABILITIES :

  • Proficient in MS Office with ability to learn new software.
  • Excellent organizational and leadership skills.
  • Outstanding communication and interpersonal abilities.
  • Ability to prioritize and handle multiple tasks simultaneously.
  • Proven ability to lead a team, self-starter.

    • EDUCATION AND EXPERIENCE :

  • High school diploma or equivalent required.
  • Personal Training Certification a plus.
  • 1-3 years of Sales experience preferred.
  • CPR, First Aid and AED certified preferred. Ability to obtain certifications is required.

    • WORK ENVIRONMENT :

  • Work is a customer facing indoor gym setting with a low to moderate noise level.

    • TRAVEL REQUIREMENTS :

  • Less than 10% on an annual basis.

    • PHYSICAL REQUIREMENTS :

  • While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, see, reach, stoop, kneel.
  • Must be able to lift 50 pounds.
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