Business Operations Director

Business Operations Director

As the Business Operations Director, you will serve as the head of operations for Hagerty's Digital Marketplace. You will lead and grow a passionate team, ensure the health and scalability of the marketplace, and drive operational efficiencies that fuel business growth. This role requires expertise in dual-sided marketplaces, strong operational and execution skills, and the ability to partner across the organization to deliver strategic initiatives and exceptional customer outcomes.

Ready to get in the driver's seat? Join us! What You'll Do

• Lead Strategic Operations : Own operational execution, core business planning, operating cadences, and cross-functional alignment to achieve growth and efficiency goals.
• Drive Insights & Analytics : Monitor performance, identify gaps, and implement solutions using data analysis (SQL, Tableau, Excel). Translate complex insights into clear, actionable recommendations.
• Optimize Marketplace Performance : Improve go-to-market and operational processes, enhance customer experience, and ensure reliable execution across the ecosystem. Balance the supply and demand required to scale a dual-sided marketplace.
• Support Strategic Growth : Evaluate new opportunities, including processes, partnerships, and expansion initiatives. Lead sophisticated business analyses, modeling, and experimentation to inform decisions.
• Collaborate & Influence : Partner with Product, Engineering, Marketing, and other stakeholders to shape strategy and execution. Deliver polished, data-backed presentations to influence executives and drive adoption of recommendations.
• Build, Scale, & Lead Teams : Recruit, develop, and inspire a high-performing operations team, fostering a culture of accountability, innovation, and continuous improvement.

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Qualifications

Other things to note

Say hello to Hagerty

Hagerty is an automotive enthusiast brand and the world's largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member.

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

If you reside in the following jurisdictions : Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!