Customer Care Compliance Specialist

Customer Care Compliance Specialist

Benefits: Training & development

Position: Customer Care Compliance Specialist

What Does a Customer Care Compliance Specialist with Paul Davis Do?

• Conducts customer outreach and takes inbound calls from customers and team members, excels at building rapport and trust.
• Oversees office administrative operations.
• Creates systems for efficiency and accountability. Maintains corporate processes.
• Interfaces with adjusters, insurance companies, and Paul Davis Headquarters to assure compliance and fidelity to the model.
• Problem solves and helps people find solutions during their time of need.
• Improves the community by serving others.
• Brings restoration industry expertise but is eager to learn new things.
• Enjoys a fast-paced, high energy atmosphere by bringing fun and creativity with tremendous follow-through and "get it done" mentality.
• Ensures compliance with standards and regulations utilizing internal office systems.
• Conducts regular audits and reviews to ensure compliance with industry standards and company policies.
• Identifies and addresses any deviations from compliance protocols to keep our office compliant.
• Minimum of 5 years of industry experience in disaster mitigation, home restoration, or similar fields.
• Proven ability to manage and all tasks efficiently and effectively. Dynamic problem solver who is relentless in crushing goals!
• Experience in handling various restoration customers facing challenging projects like water damage, fire damage, and mold remediation.
• At least 5 years of experience providing exceptional customer service, addressing client inquiries and concerns promptly and professionally.
• Building and maintaining strong relationships with clients to ensure satisfaction and repeat business.
• Handling customer complaints and resolving issues in a timely and satisfactory manner.
• Proficient in using XactAnalysis for tracking, reporting, and managing restoration projects.
• Experienced in utilizing DASH for workflow management, job tracking, and client communication.
• Familiarity with Symbility Solutions for claims management and processing, ensuring accurate and efficient documentation and reporting.
• Preferred candidates will have hands-on experience and in-depth knowledge of these software tools to streamline restoration processes and improve operational efficiency.

Why The Team Needs You? Serving others in their time of need is not easy. We are a fast-paced, progressive company with a hands-off approach management style. We need someone who can take charge, problem solve, build relationships, and complete tasks while being a stickler for the details. We also want a fun personality that enjoys getting results.

Why Join The Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service and leadership, not only living our company values to be more than just a service provider, but to restore communities.

Skills Desired of Team Member:

• Organized, analytical administrative coordinator who likes a fast-paced environment
• Loves talking to people and building relationships
• Likes to problem-solve and help people find solutions
• Enjoys completing tasks
• Is a stickler for the details
• Likes math (geometry) and working with numbers and measurements
• Can review data and deductively think through what information might be missing
• Proactive, assertive personality
• Likes to create and follow systems while helping others to follow them as well
• Enjoys taking care of others
• Some College / B.A Preferred
• Professional appearance and courteous manner

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction, and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity, and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms, or other disasters, we deliver on our promise to deliver excellence, expertise, and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision: To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

• Deliver What You Promise
• Respect The Individual
• Have Pride In What You Do
• Practice Continuous Improvement

Our Mission: To Provide Opportunities For Great People To Deliver Best In Class Results