Client Coordinator

The Client Coordinator supports TTMTs sales process by ensuring seamless communication and coordination between clients their families and internal departments. This role focuses on maintaining the highest level of customer service through precision timeliness and effective collaboration.

Key Responsibilities :

Client Communication :

Coordinate with clients families and support personnel to secure required paperwork for device rentals or purchases following established procedures and timelines.

Documentation & Tracking :

Maintain accurate up-to-date records in the CRM and departmental tracking systems to ensure efficient management of outstanding paperwork.

Process Knowledge :

Stay informed about paperwork requirements for various request types and ensure personal and departmental reference materials are current.

Collaboration & Meetings :

Actively participate in 1 : 1s team meetings and discussions on departmental improvements bringing ideas to enhance efficiencies and resolve challenges.

Large-Scale Coordination :

Manage client coordination efforts for evaluation clinics or other large-scale projects as needed.

In Depth Training will be provided!

Our benefits and culture are focused on providing a work / life integration to best support our team. The benefits offered for this role include :

Work hours are 8 : 00 - 4 : 30 M-F for training flexible scheduling after training!

Hybrid work from home after 6 months training

401k Plan with 3% Employer Contribution

Generous Paid Time Off - 23 days annually (prorated first year)

10 Paid Holidays including a Floating Holiday

Paid Parental Adoption & Foster Care Leave

Comprehensive Benefits Package - Including Medical Dental Vision & Company Provided Life Insurance

Voluntary Dependent Care Account & Flex Spending Account

Voluntary Life Insurance & Disability Insurance Coverages

Supportive & Collaborative Culture

Annual performance-based merit increases exceeding national average

Growing Company with Internal Opportunities

Training and Education Provided including Professional and Personal Wellness

Community Involvement

What We Do :

Talk To Me Technologies is a leading provider of Alternative and Augmentative Communication (AAC) Devices training and support. Together we provide a voice for those affected by the communication and physical challenges of autism ALS cerebral palsy Down syndrome stroke and many other simi

Required Experience :

IC

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1