Area Customer Service Coordinator.Managed Services Onsite

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Area Customer Service Coordinator

San Jose, CA (Onsite)

3+Month Contract

This position supports daily operations across multiple customer locations in the South Bay and East Bay, with responsibilities that vary by site. Tasks may include mail services, shipping / receiving, copy / production center support, reception, hospitality, and conference room setups. The role requires flexibility to be rerouted before shift start, ability to work independently or with a team, and willingness to adapt to different environments such as law firms, corporate offices, and warehouses. Travel between sites is required, including occasional same-day location changes.

Responsibilities

Support daily operations for all contracted services within assigned customer locations.

Assist management with process improvements, procedural testing, and ensuring compliance with operational best practices.

Support implementation of new customer accounts and service expansions.

Assist with onboarding and cross-training team members.

Help develop and update Site Procedure Guides; ensure accuracy and compliance through routine inspections.

Maintain knowledge of all contracted services at each assigned account.

Perform daily visual inspections of site services and safety compliance.

Provide feedback to improve internal and external customer experience.

Stand in for onsite staff during absences or vacations, including site lead coverage when needed.

Travel between multiple accounts and adapt to varying site requirements.

Create and maintain a customer-focused environment; engage with end users and escalate issues appropriately.

Collect data and assist with Monthly Operations Review tasks.

Perform duties requiring extended standing, walking, lifting up to 50 lbs., and moving equipment up to 400 lbs.

Report to alternate sites as required, potentially increasing commute time.

Complete other assigned tasks.

Requirements

High school diploma and 12 months of related work experience; additional education preferred.

Ability to travel between multiple customer locations, including distances of 40–50 miles.

Reliable transportation; valid, violation-free driver’s license and minimum auto insurance may be required.

Ability to adapt quickly to changing situations, work independently or with a team, and take initiative.

Strong customer service, verbal communication, and problem-solving skills.

Ability to comprehend and follow written and verbal instructions.

Proficiency with Microsoft applications, file management, and basic computer skills.

Ability to perform repetitive tasks while maintaining quality standards.

Ability to stand, walk, bend, stretch, climb, and lift up to 50 lbs.; ability to push / pull equipment up to 400 lbs.

Comfort working in office or warehouse environments with varying noise and temperature levels.

Ability to maintain and submit expenses accurately and on time.

Flexible availability; some sites may operate between 6 AM and 7 PM or beyond, including weekends.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.