Sales BDC Manager

Job Description

Job Description

Sales BDC Manager

Precision Toyota of Tucson | Tucson, AZ

About Us :

At Precision Toyota of Tucson, we're not just a leading Toyota dealership; we're pioneers in shaping the automotive sales landscape since our founding in 1954.

Our mission is to challenge industry clichés and create the dealership of the future - one that radiates hospitality to our guests while our team works together with integrity, intelligence, and drive. We firmly believe in the transformative power of these values to redefine customer experience and business success in the automotive world.

Our company handbook opens with a clear manifesto : "One of the qualities we value most is honesty. The automotive industry has traditionally prioritized profit over trust. We think this is short-sighted and backward. We know that honesty fosters lasting relationships that can pay valuable dividends over time."

We're seeking like-minded individuals who are eager to contribute to this vision, using their intellect and initiative to propel us forward on this journey of innovation and ethical business practice.

The Role :

As our Sales BDC Manager, you will lead a team of  BDC Coordinators, driving appointment generation and customer engagement that fuels our sales pipeline. Reporting to our Sales Managers, you will oversee phone and internet lead response, coach your team to excellence, and implement data-driven strategies to increase appointment volume and show rates. This role bridges marketing, sales, and customer service—ensuring every customer interaction reflects our commitment to hospitality and integrity.

Key Responsibilities :

Lead and develop a team of Sales BDC Coordinators, setting clear performance expectations and fostering a positive, goal-oriented environment

Participate in lead handling, issue resolution, and scheduling appointments by answering and handling guest communications via email, chat, phone, etc.

Drive appointment growth by optimizing lead handling processes, response times, and follow-up strategies

Monitor and analyze key metrics, including appointment set rates, show rates, and lead conversion to continuously improve performance

Implement and refine BDC processes, scripts, and workflows to enhance customer experience and team efficiency

Utilize CRM systems to track performance, identify trends, and generate actionable reports for Sales Management

Collaborate with Sales Managers to ensure seamless customer handoffs and alignment on departmental goals

Train and coach team members on Toyota products, effective communication techniques, and best practices for customer engagement

Handle escalated customer inquiries with professionalism and a solutions-oriented approach

Participate in hiring and onboarding of new BDC team members

Qualifications :

Required : Previous experience in an automotive BDC environment

Supervisory or management experience preferred

Proven ability to lead, motivate, and develop a team

Strong analytical skills with the ability to interpret data and drive decision-making

Excellent verbal and written communication skills

Proficiency with CRM systems

Commitment to ethical business practices and exceptional customer service

Bilingual in Spanish preferred, but not required

High school diploma or equivalent required; college degree preferred

Clean driving record and valid driver's license

We Offer :

A competitive salary with performance-based incentives

Progressive, forward-thinking company culture

Vanguard 401(k) with company match

Medical insurance, including Flexible Spending Accounts and Dependent Care Flexible Spending Accounts

Dental insurance

Vision insurance

Ample paid time off

Charitable giving match and charitable paid time off

Equal maternity / paternity leave for tenured team members

Team Member-only "quiet lounge" for peaceful work breaks and yoga / stretching

Short-term and long-term disability insurance

Life insurance

And more

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.