Customer Onboarding Manager

Job Description

Job Description

Wolf is seeking a proactive, organized Customer Onboarding Manager to lead new B2B clients through the onboarding process—from contract signature to go-live. You'll own the customer relationship during the onboarding stage of the customer lifecycle, managing timelines, configuring the Wolf platform to meet client-specific workflows, and training users to ensure success and value realization within a 60–80 day window.

You’ll report to the Director of Implementation and collaborate cross-functionally with Sales (to align on client goals and handoffs), Product and Engineering (for technical setup and issue resolution), and Customer Success (to transition accounts post-launch).

The ideal candidate can juggle multiple projects and deliver a high-touch, consultative onboarding experience. You bring with you a blend of project management skills, customer-facing communication skills, and technical aptitude to handle software configuration and troubleshooting. By executing onboardings effectively, you’ll play a pivotal role in accelerating customer activation and setting the stage for long-term account growth.

Responsibilities

The primary responsibilities of the Customer Onboarding Manager will include :

Project Management : Own onboarding from kickoff to launch, creating tailored project plans, managing timelines, and leading regular status calls.

Client Training : Deliver remote and / or on-site training to educate admins and end-users on best practices and effective platform usage.

Platform Setup : Configure platform settings, workflows, user roles, integrations, and templates to match client needs.

Issue Resolution : Triage and resolve onboarding issues by troubleshooting or coordinating with Product and Engineering.

Client Liaison : Act as the main point of contact during onboarding—building relationships, communicating updates, and setting expectations. Build and maintain positive working relationships with a variety of client stakeholders.

Adoption & Activation : Monitor engagement, encourage platform usage, and keep clients on track to reach onboarding milestones and ultimate platform activation..

Process Improvement : Contribute to refining our onboarding playbook through feedback and internal learnings.

Why It’s Exciting to Work at Wolf

Wolf.xyz is a fast-growing, venture-backed startup based in vibrant East Austin, where we’re building industry-defining technology to change how people find and secure work. Our whitelabeled B2B Staffing Platform as a Service (SPaaS) is reimagining staffing from the ground up—bringing speed, efficiency, and modern tools to an industry ready for transformation. At Wolf, you’ll be part of a passionate team working on real-world problems that impact how jobs are filled every day. You'll have a front-row seat to a high-growth startup environment, with the ability to make a tangible impact on the success of both our clients and our company.