Medical Assistant

Medical Assistant

At Vida, we help people get better- and we're helping the healthcare system get better, too. Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health. By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.

Vida Medical Assistant is responsible for reviewing and triaging inquiries from multiple communication streams that support the efficiency of Vida's prescribing services. MA's provide ongoing support for our members to support timely and quality delivery of services.

Responsibilities :

• Assist Vida Medical Providers by reviewing and responding to medical provider chat messages.
• Triage messages to appropriate parties as needed.
• Research and address medical provider escalations that come from Vida Member Support Team, Vida Quality Assurance Team and Prior Authorization Submission Team.
• Manage exception process for restricted drugs with PBM partners.
• Complete prior authorization forms to support the prescribing of restricted drugs and address issues / escalations related to this process.
• Collaboratively partner with all providers on the member's care team as needed.
• Given the sensitive nature of health information- maintain strict confidentiality at all times and diligently follow HIPAA guidelines and processes to ensure protection of Protected Health Information (PHI).
• Follow department policies and procedures.
• Stay up to date on Vida training requirements and communications.
• Appropriately document hours worked utilizing appropriate ADP pay codes.
• Perform according to Vida's QA and compliance guidelines in order to provide a safe and consistent experience for Vida members.
• Message on Vida's provider platform / technology / templates etc.
• Efficiently utilize cloud technology, such as Slack, Google Suite and Zoom.
• Limit scope of practice to Vida clinical guidelines.
• Agree to abide by Vida policies and consents related to services provided to Vida members.

Requirements :

$25 - $25 an hour

This is a 3 month seasonal opportunity for external candidates.

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer. Diversity is more than a commitment at Vidait is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don't just accept differences we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.