Customer Service Representative - HVAC

Job Description

Job Description

Description :

Join the Team at Accurate Heating, Cooling & Plumbing : Our mission is simple : “To be the Trusted Comfort Advisor for every Homeowner and Business in Ohio.” We don’t just offer jobs— we build career s. If you're passionate about the trade, driven to grow, and ready to be part of a team that values excellence and ethics, Accurate is the place for you!

Requirements :

The Customer Service Representative is responsible for providing exceptional service to customers by answering calls, scheduling appointments, dispatching technicians, and assisting with customer inquiries. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment. Prior experience in the HVAC or plumbing industry is strongly preferred.

Key Responsibilities

• Answer inbound customer calls and respond to emails in a professional, courteous manner.
• Schedule service appointments, dispatch technicians, and coordinate daily schedules.
• Provide accurate information about services, pricing, and company policies.
• Follow up with customers to confirm appointments, collect feedback, and ensure satisfaction.
• Maintain detailed records of customer interactions using [CRM or dispatch software, e.g., ServiceTitan, Housecall Pro, or similar].
• Communicate effectively with technicians, office staff, and management to ensure smooth operations.
• Handle billing inquiries, process payments, and assist with estimates as needed.
• Resolve customer concerns quickly and efficiently, escalating issues to management when appropriate.
• Contribute to a positive team environment focused on excellent service and continuous improvement.

Qualifications & Skills

Compensation & Benefits