Lab Technician

Lab Technician

Position Purpose :

Under the supervision of the Manager of EMR Technical Infrastructure, this position is responsible for defining, developing and managing the EPIC environments, including coordination of approvals and subsequent promotion of modifications to the production environment. This lead role coordinates the effort to define and document environment needs / requirements of the EPIC application, technical, testing and training teams, as well as activities to prepare environments. Responsible for identifying and reporting issues, managing updates and upgrades, maintaining refresh schedules, developing and maintaining documentation of technical infrastructure, policies and procedures. Coordinates environment downtime, and plans and manages scheduled events. This role will work in collaboration with technical team leads to manage upgrade activities, scheduled maintenance activities, and the receipt, tracking and application of vendor release authorizations and change orders. Will be expected to provide input on enterprise change control, conduct downtime, disaster recovery, cutover / go-live planning activities. Will enforce and adhere to strict enterprise change control policies and procedures as well as ensure migration / validation processes are followed.

Nature and Scope :

Manages, defines and coordinates changes to EPIC environments, including oversight of the change control process, and ensures proper documentation, testing and data migration tools are used to protect integrity of the EPIC database and functionality.

• Functions as a liaison between technical staff, application build teams, testing team, and training team under the direction of the Manager of EMR Technical Infrastructure

oCoordinate effective communication between application and technical teams

oCoordinate and lead cross-functional team discussions

KNOWLEDGE, SKILLS & ABILITIES

This position does not provide patient care.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications : Requirements - Required and / or Preferred

Education :

Must have working-level knowledge of the English language, including reading, writing and speaking English.

Bachelor's degree in Management Information Systems, Business, Computer Science, or equivalent training and experience required. College Degree preferred.

Experience :

7+ years IT experience in a multi-platform, mission critical 24x7 environment required .

4+ years Epic Implementation experience required .

3+ years Healthcare experience required

EPIC certification required

Experience in practices of ITIL Service Management required

Project Management Experience desired

Solid understanding of EPIC technical architecture

Knowledge of EPIC content migration tools such as Data Courier and ETAN desired

Certification(s) :

Incumbent is required to become EPIC Certified. Ongoing maintenance of certification is required for continued employment.

Computer / Typing :

Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

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