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Insurance Processing Specialist I
Insurance Processing Specialist IProctor Loan Protector • Troy, MI, United States
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Insurance Processing Specialist I

Insurance Processing Specialist I

Proctor Loan Protector • Troy, MI, United States
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  • [job_card.full_time]
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Job Title

Insurance Processing Specialist I

FLSA Status

Non-Exempt

Department

Customer Care Center - Commercial

Company Overview

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

Culture and Benefits

  • Fun work environment with a variety of work
  • Being part of a team
  • Career growth
  • Ability to highlight your skills
  • Feel valued
  • Great benefits, pay and culture

Role Summary

The Insurance Processing Specialist I is responsible for processing insurance documents and emails received with an emphasis on items that need special handling. Individuals should possess a clear understanding of all processes and business rules and how each function integrates with client specifications.

Essential Duties and Functions

  • Demonstrates an advanced level insurance processing and is responsible for updating insurance information according to defined business rules.
  • Understands all insurance document types and the lender placed processes.
  • Follows procedures to ensure information is updated accurately and production and quality standards are reached.
  • Manages dedicated client team email box to ensure all borrower, client and agent communications are addressed within the specified service level agreement.
  • Corrects exceptions identified while working proactive reports and accurately reports exceptions to management.

    • Competencies

  • Planning / organizing Prioritizes and plans work activities and uses time efficiently.
  • Interpersonal skills Maintains confidentiality, remains open to ideas and exhibits willingness to try new things.
  • Oral communication Speaks clearly and persuasively in any situation.
  • Written communication Edits work for spelling and grammar and presents numerical data accurately and effectively.
  • Problem solving Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
  • Quality control Demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptability Adapts to changes in the work environment while managing competing demands and dealing with delays or unexpected events.

    • Qualifications

    Required :

  • High School Diploma / GED
  • Proficient with MS Office Intermediate Outlook & Word
  • Previous property insurance and or mortgage servicing experience
  • Strong organizational and analytical skills
  • Exceptional attention to detail
  • Ability to prioritize workflow and work in a fast paced environment
  • Customer service oriented
  • Works well in a team environment
  • Attendance / Quality / Production must meet or exceed PFI standards

    • Preferred :

  • Associates or Bachelors degree in a business or financial related discipline
  • Advanced Excel knowledge

    • Physical Requirements

  • Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
  • Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
  • Vision sufficient for use of a computer monitor.
  • Sedentary work. Ability to sit at a desk 7-8 hours per day.
  • Worker not substantially exposed to adverse environmental conditions

    • Pay Range

    17 - 17 Hourly. The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and / or budget for the role.

    Benefits and Total Well-Being

  • Health Benefits : Medical / Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

    • EEO Statement

    The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.

    The Power To Be Yourself

    As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, The Power to Be Yourself.

    Job Details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Other
  • Industries : Insurance

    • #J-18808-Ljbffr

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