Systems Analyst - 26-01208

Job Description

Job Description

Job Title : Systems Analyst

Location : Virginia Beach, VA (Hybrid)

Duration : 10 Months

Note : This position requires a local candidate who can follow a hybrid schedule, including onsite days to meet with customers and stakeholders and facilitate in-person meetings as needed.

Position Overview

We are seeking a Systems Analyst to support Access Management, Workforce Mobility, and Mobile Solutions within a large Health and Human Services (HHS) IT portfolio. This role provides both operational support and project-based analysis across a diverse application environment, including enterprise, cloud, and mobile technologies.

The Systems Analyst will work closely with business, technical, and data teams to support access management, mobile device management (MDM), virtual desktop infrastructure (VDI), and telehealth solutions while ensuring compliance with applicable regulatory standards.

Key Responsibilities Access Management & Workforce Mobility

Provide operational support and analysis for Access Management across a broad portfolio of Commercial Off-the-Shelf (COTS) business applications, including healthcare, benefits, case management, and justice-related systems

Support role-based security and access provisioning for state and federal systems

Elicit, document, and manage business and technical requirements related to access management

Mobile Solutions & Device Management

Support Mobile Device Management (MDM) for iPad, MacBook Air, and iPhone devices

Design and support mobile application solutions to meet business needs across multiple human services programs

Participate in device lifecycle replacement initiatives and deployment of new mobile technologies

Support provisioning and implementation of telehealth and tele–case management technologies

Business Analysis & Solution Design

Support work intake requests related to mobile device and mobile application solutions

Participate in business discovery activities for projects

Document business processes using BPMN and develop business process models

Perform analytical assessments including SWOT, GAP, and Root Cause Analysis (RCA)

Collaborate with Business Applications and Data & Analytics teams to design mobile business solutions

Testing, Operations & Support

Develop and execute test plans, including UAT scenarios and scripts

Manage service requests and incidents using ServiceNow

Maintain and manage the team’s Knowledge Management System (KMS) within ServiceNow

Provide operational support for mobile solutions, access management, VDI, and telehealth services

Leadership & Collaboration

Mentor Business Application Specialists, Support Technicians, and Interns

Work closely with cross-functional teams to ensure alignment between business needs and technical solutions

Compliance & Regulatory Considerations

Ensure solutions comply with applicable regulatory standards, including but not limited to :

HIPAA

FERPA

CJIS

PREA

Preferred Skills & Experience

Experience supporting Access Management and Role-Based Security

Hands-on experience with Mobile Device Management (MDM) solutions

Familiarity with mobile application solutioning in enterprise environments

Experience using ServiceNow for incident, request, and knowledge management

Strong background in business process modeling and requirements elicitation

Experience supporting healthcare, human services, or public-sector IT environments (preferred)

Strong analytical, communication, and stakeholder engagement skills