Customer Service Representative

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

Serve as the primary point of contact for customers via phone

Provide exceptional customer service by addressing inquiries and resolving complaints

Accurately document customer interactions and collaborate with other departments to resolve issues

Required Qualifications

Experience in customer service or related field

Ability to work flexible hours, including weekends and holidays

Strong understanding of products, services, and policies

Proven ability to meet customer satisfaction goals and performance metrics

Willingness to participate in paid training and ongoing development