Customer Retention Supervisor

A company is looking for a Customer Retention Supervisor - Back Office (Remote).

Key Responsibilities

Manage reinstatement processes and contact center transactions

Monitor KPI targets and ensure audit targets are met

Oversee a team of clerks and facilitate employee improvement plans

Required Qualifications

High School Equivalent; Associate degree or equivalent work experience preferred

3 years of previous supervisory experience required

Insurance experience preferred

Ability to manage remote employees and work independently

Strong organizational and time management skills