System/Network Engineer

Job Title: System/Network Engineer

Duration: 06 months on W2 Contract (Possible extension based on performance)

Location: Indianapolis, IN

Onsite/Hybrid: Onsite

Work Schedule: M-F- Standard Work Hours!

Job Description:

Top 5 Skills-

1. Experience with Data Room and IDF Management:

o Experience in managing and maintaining Data Rooms and Intermediate Distribution Frames (IDF), including patching, cabling, and hardware installation.

o Knowledge of best practices for organizing and maintaining network infrastructure within Data Rooms and IDFs.

2. Network Configuration and Troubleshooting:

o Proficiency in configuring and troubleshooting network devices such as switches, routers, and firewalls within Data Rooms and IDFs.

o Understanding of network protocols, IP addressing, VLANs, and network security principles.

3. Hardware and Cabling Expertise:

o Experience in installing, terminating, and testing various types of network cabling (e.g., Cat5e, Cat6, fiber optics).

o Ability to diagnose and resolve hardware issues related to servers, network equipment, and other infrastructure components.

4. ServiceNow Proficiency:

o Experience using ServiceNow for IT service management, including incident management, request management, and change management.

o Ability to document and track support activities and network changes using ServiceNow.

5. Customer Service and Communication Skills:

o Excellent customer service skills with the ability to communicate effectively with end-users and other IT staff to understand and resolve technical issues.

o Strong verbal and written communication skills to provide clear instructions and document support activities related to Data Rooms and IDFs.

Hosting and site support

Tasks and Qualifications

Escort vendors to server room and other IT areas

Govern physical access of the data room, supervise/manage all work in the data room.

Track and receive shipments of server and network equipment. Verify packing slips match contents of packing slips

Maintain data room documentation and rack elevations.

Ensure vendors are completing tasks according to Client standards. Standards will be provided

Racking and labeling of any server or network hardware in accordance with set standards.

Perform server and network cabling tasks following provided cabling matrix following standards

Perform basic smart hands activities for hosting and network teams

Assist with on site support of network and hosting related incidents and troubleshooting

Attend project meetings as required

Assist with UAT tasks as needed

Have basic networking knowledge including LAN, WAN, WLAN, VLANs, Trunks

Previous experience using Service Now or similar ticketing system would be a plus

Laptop Deployment Tasks

1 temporary resource needed to help assist with Client device (laptop) issuance to RayzeBio (RBO) employees.

Up to approximately 120 RBO employees to issue laptops

Preparing laptops following documented process including assigning and tracking user prior to issuance. Some users will have specialty models as needed

Laptop setup process will assign laptops to a user once imaged and pre-install all software and updates

Upgrade RAM as needed

Issue laptops over 2 weeks and tracking the delivery and reporting daily the number issued.

Follow up with stragglers and assist with any special needs or requirements

Provide Hypercare support for device issuance and monitor hypercare chat to triage support requests

Support users with device configuration, device setup, VPN use instructions

Track returned laptops and label with name and date returned

HCL to request Client ID for the length of the contract and ensure any required training needed

Support for AV and Printer deployments with vendor escort and UAT testing

Qualification-

Minimum High school diploma

Additional Job Requirements:

None