LM6000 Services Program Manager
The LM6000 Services Program Manager will report into the Aeroderivative Platform Leader and will be responsible for owning Services lifecycle (introduction through sunset) driving strategic integration of programs across various functions (Global Supply Chain, Logistics, Field Services, Parts COE, AAJV, Services MYA & Project Execution) and ensure successful launch.
Essential Responsibilities :
- Drive collaboration, alignment and execution across the horizontal functions in the Gas Power business to ensure Services launch readiness with strong focus on Quality & Delivery to support business financial plans
- Own services launch readiness for all NPI programs & fleet issues, namely :
- Establishing & execute investment plans for new field tooling, training, etc.
- Develop investment plans for new repairs & responsible for program execution
- Develop and maintain product manuals (O&M, IPB, IRM, etc.)
- Develop / maintain Services Approval to Quote (ATQ) document for Commercial team
- Work with AAJV to build & seek approval for P&E investment strategy to upgrade Level 2 & 3 service facilities.
- Manage updates to field procedures & Field Service trainings
- Ensure proper engagement with Field Services with focus on I&C readiness
- Work with MYA team to build new MYA commercial models including development of new cost catalogs, ATAs (repair costs, scrap rate expectations, maintenance intervals, etc.)
- Drive Service Bulletins (SB) and Product Bulletins (PB) implementation and drive compliance across fleet
- Develop and lead new repairs and industrialization strategies and execution
- Lead upgrade strategy and drive CM&U (customization, modification and upgrade) campaigns
- Lead RAM, field fix, repair and industrialization programs focused on SQDC
- Own product reliability and availability metrics.
- Drive improvement to Fleet Reliability / Availability, MTBFO by partnering with CSLs, Reliability and launch fleet issues
- Support services operations team is forecasting parts for critical service bulletins based on regional events outlook
- Manage customer communication for product fleet issues
- Report out on quality workstreams during product value stream Monthly Operating Rhythms
Additional Responsibilities :
Support NPI programs, namely :Understand NPI pipeline and program and impact to Services and fieldAssessing resource and P&E investment needed to launch manufacturing and building that into program planManage and report out on execution risks tied to manufacturing and sourcingManage obsolescence strategy for parts and suppliersOwn the Cost of Poor Quality (COPQ) target for Aeroderivative tied to systemic product quality issues assignedDevelop, implement, and champion the execution of key programs focused on reducing COPQ by driving alignment and engagement across the enabling functions : Engineering, Supply Chain, PolesQualifications / Requirements :
Bachelor's degree in engineering or business-related discipline or equivalent knowledge or experienceFor US based candidates : Minimum of 5 years of experience on Gas Turbine Technology or similar industryFor US based candidates : Minimum of 4 years of experience in a leadership role within a product line, engineering or program / project managementDesired Characteristics :
Prior experience in or working with services operational and execution teams preferredEffective team building and problem-solving abilitiesAbility to "blue sky" to solve problems, creativityStrong oral and written communication skills, including executive level presentation skillsStrong interpersonal and leadership skillsAble to interface effectively with all levels of the organizationExperience working in a global environmentKnowledge and understanding of Product line technology, processes is a distinct advantageStrong change agent with particular focus on executing efficiently in a complex, diverse and dynamic cross-functional global teamOutstanding technical, business & financial analysis skillsDeep knowledge of the power generation marketplaceThe candidate will have demonstrated ability in the following areas : leadership and influence, strategy