Dental Office Call Center Representative

Benefits : Dental insurance

Health insurance

Paid time off

Training & development

Benefits / Perks

Paid time off

Ongoing training

Employee Discount

Job Summary

We are seeking a friendly and service-oriented Call Center Representative to join the team at Multi - Specialty dental office. The ideal candidate MUST have a minimum of 3 years of dental office experience and will serve as the first point of contact for our patients. Responsibilities include answering phone calls, scheduling appointments, patient appointments, confirming patient information , collecting payments and assisting administrative staff as needed.

Responsibilities

Patient Interaction : Greet patients warmly and provide an excellent customer experience.

Appointment Management : Answer phone calls, schedule appointments, and assist clients with paperwork including consent forms.

Information Management : Maintain accurate patient records and assist with insurance verification.

Administrative Support : Provide general customer service and attend to providing the patients with an amazing patient experience.

Office Maintenance : Ensure a clean and inviting environment for patients and staff.

Qualifications

Experience : Minimum of 3 years of experience in a dental office setting.

Skills : Excellent communication skills, strong work ethic, and positive attitude.

Technical Proficiency : Familiarity with computers and scheduling software;experience with dental practice management software( Eaglesoft) is a plus

Language Skills : Bilingual abilities ( e.g. English / Spanish) are a plus.