Sr. Manager Digital Products

Job Description

Job Description

This role plays a critical role in keeping the credit union at the forefront of new digital capabilities that will help us meet or exceed consumer expectations around digital banking.

Essential Responsibilities

• Deliver strategic leadership in the development and implementation of a vision and roadmap for the evolution of digital banking account opening, onboarding, engagement and self-service through digital channels
• Provide leadership and oversight of the development, design, implementation, troubleshooting and training of new functionality or changes
• Increase adoption of online and mobile banking and increase conversion rates for membership and product openings via digital banking channels
• Lead agile planning and communications with internal stakeholders including other digital product teams such as operations, member contact center, deposit products, lending products, technology, compliance and legal
• Track and report against goals and objectives (Key Performance Indicators) to the organization
• Manage development and design partners or agencies and partner with internal teams
• Conduct analysis of member-facing systems and releases in order to find areas of opportunity and to measure feature-functionality success
• Develop financial services market intelligence and competitive landscape analysis
• Follow consumer behavior and usability trends as well as new technologies in the fintech, payments and e-commerce spaces
• Plan, oversee and lead the work of the team to meet functional and individual operational objectives and goals. Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Responsible for hire, fire, performance, discipline and problem-resolution decisions

Education

Years of Experience

In Lieu of Education

12 Years FinTech, e-commerce, product / channel management, product development, delivery of online, mobile or consumer-facing banking technologies. Managing consumer-facing applications, e-commerce platforms, digital products including people management

Compensation & Benefits :

Typical hiring range : ‏‏‎ ‎$133,700‏‏‎ ‎-‏‏‎ ‎$229,200 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.

Additional Compensation : Annual performance bonus

‎ Benefits : Alliant provides a benefits package including health care, vision, dental, and 401k with employer match.

Additional Benefits :

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.