UM Coordinator Supervisor

The Utilization Management (UM) Coordinator Supervisor oversees the day-to-day operations and performance of the UM Coordinator team.

This position ensures that all intake, triage, and administrative functions are completed accurately and in accordance with health plan, regulatory, and NCQA standards.

The Supervisor provides daily coaching, quality review, and workflow oversight while fostering collaboration, accountability, and teamwork across the department.

Salary :

• $65,000 / annual                                       JOB QUALIFICATIONS : KNOWLEDGE / SKILLS / ABILITIES   UM Coordinator Supervisor responsibilities include but are not limited to : Supervises UM Coordinators (UMCs) who are responsible for intake, case creation, data entry, and letter generation.
• Monitors daily queues, workloads, and turnaround times to ensure compliance with contractual and regulatory standards.
• Provides training, coaching, and feedback to staff, promoting consistent application of policies and procedures.
• Reviews coordinator work for completeness, accuracy, and compliance with documentation and letter requirements.
• Runs and analyzes daily and weekly reports in Excel to assess productivity, volume, and performance trends.
• Identifies workflow barriers and collaborates with leadership to improve efficiency and accuracy.
• Serves as the first line of escalation for operational and system workflow questions.
• Supports the Manager in scheduling, coverage planning, and workload balancing across health plans.
• Coordinates closely with UM Nurses, Medical Directors, and other internal departments to ensure timely case processing.
• Participates in audits, record reviews, and quality improvement initiatives as needed.
• Supports onboarding and continuing education for UM Coordinators.
• Promotes a positive, collaborative environment focused on accountability and service excellence.
• Works variable hours, including weekends and extended hours, as business needs require.
• REQUIREMENTS Education & Experience Associate degree or equivalent healthcare experience required; bachelor’s degree preferred. minimum of 2 years of experience in Utilization Management (UM), managed care, or healthcare operations, preferably in a payor setting.
• Prior leadership, supervisory, or team lead experience strongly preferred.
• Experience driving Quality Assurance initiatives.
• Technical Skills Intermediate proficiency in Microsoft Excel (e.g., pivot tables, formulas, data validation).
• Familiarity with Medicare, Medicaid, and DMEPOS authorization and appeals processes.
• Working knowledge of DMEPOS, HCPCS, ICD-10, and related coding systems.
• Core Competencies Strong understanding of utilization management processes including reviews, authorizations, and appeals.
• Excellent verbal and written communication skills with strong attention to detail.
• Effective organizational and people skills with the ability to manage competing priorities in a fast-paced environment.
• Flexibility to work weekends, evenings, and variable hours as needed.

Benefits Offered Competitive compensation and annual bonus program 401(k) retirement program with company match Company-paid life insurance Company-paid short term disability coverage (location restrictions may apply) Medical, Vision, and Dental benefits Paid Time Off (PTO) Paid Parental Leave Sick Time Paid company holidays and floating holidays Quarterly company-sponsored events Health and wellness programs Career development opportunities Remote Opportunities We are actively seeking new colleagues in :

With a location in Michigan plus a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values :