Senior Mitel Engineer

Job Description

Job Description

Description : Position Summary :

The Senior Mitel Engineer will develop, implement, and support collaboration services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.

Roles and Responsibilities / Essential Functions :

• Work as a member of the HBS Mitel team as a leader and contributor that provides consultative and proactive project support to HBS’s account base.
• Collaborate and be a leader across multiple internal teams to ensure successful delivery and timely of the scope of work.
• Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services to enhance the sales process.
• Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities.
• Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor.
• Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects.
• Create and maintain current vendor / industry specific certifications and stay current on new products and solutions by utilizing networks of resources.
• Minimum of 1,450 hours billed per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on the job training.

Requirements : Competencies :

Required Experience :

Preferred Experience :

Required Skills, Education and / or Certifications :

Preferred Skills, Education and / or Certifications :

Equal Opportunity Employer - Including Disabled and Veterans

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