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Front Office Manager
Front Office ManagerMarriott Hotels Resorts • Miami, Florida, USA
Front Office Manager

Front Office Manager

Marriott Hotels Resorts • Miami, Florida, USA
[job_card.1_day_ago]
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  • [job_card.full_time]
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Description

Additional Information : This hotel is owned and operated by an independent franchisee Doral Hotel Enterprises. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

The Dual Property Front Office Manager is responsible for the overall leadership strategic direction and efficient operation of the Front Desk Guest Services and related guest-facing functions at both Element Doral and Aloft Doral. This role ensures exceptional guest satisfaction operational excellence and Marriott brand compliance across two distinct lifestyle properties.

Key Responsibilities

  • Operational Leadership
  • Oversee daily Front Office operations for both properties ensuring seamless guest service delivery.
  • Maintain lobby presence during peak hours to support staff and engage guests.
  • Manage scheduling and staffing for both hotels based on business needs.
  • Monitor room inventory rate strategies and forecasts in coordination with Revenue Management.
  • Uphold all Marriott brand standards SOPs and quality assurance requirements.

Guest Service & Satisfaction

  • Handle VIP arrivals elite guest experiences and special requests with personalized attention.
  • Lead guest recovery efforts and ensure timely follow-up through GXP and internal communication channels.
  • Drive a strong guest-service culture through coaching recognition and accountability.

    • Team Management & Development

  • Recruit hire train and develop all Front Desk Guest Services and Night Audit staff across both locations.
  • Conduct regular performance evaluations deliver feedback and create development plans.
  • Foster a positive and productive work environment that encourages teamwork and growth.

    • Financial & Administrative Duties

  • Manage departmental budgets payroll and labor costs efficiently.
  • Review expenses approve invoices and participate in monthly financial reviews.
  • Oversee cash handling credit card compliance and daily financial procedures.

    • Safety Security & Compliance

  • Enforce hotel safety protocols and ensure both properties adhere to loss prevention standards.
  • Train staff on emergency procedures and maintain compliance with all policies.

    • Required :

  • Minimum 23 years of Front Office leadership experience (Supervisor or Manager level) preferably within Marriott brands.
  • Proficiency in Marriott systems including Lightspeed (PMS) GXP and MGS platforms.
  • Strong understanding of guest satisfaction metrics and elite loyalty program requirements.
  • Outstanding leadership communication and conflict-resolution skills.
  • Ability to manage operations across two hotels simultaneously.
  • Flexible availability including weekends and holidays.

    • Health Insurance Dental Insurance 80 Hours of Paid Vacation Annually Complimentary Daily Lunch Provided by the Restaurant Hotel / brand travel discounts available per company policy. $55000.00 - $65000.00

    This company is an equal opportunity employer.

    frnch1

    Required Experience :

    IC

    Key Skills

    Office Manager Experience,Hotel Experience,Dentrix,Hospitality Experience,Dental Receptionist,Medical office experience,Office Experience,Dental Office Experience,Front Desk,Guest Services,Hotel Management,Eaglesoft

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 55000 - 65000

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