Communications, Support and Programs Manager

Job Title : Customer Support & Partnerships Coordinator

Location : Dallas, TX (In-Person)

Employment Type : Full-Time

About Us :

At MyFairMahjong.com, we’re redefining tradition with beautifully designed mahjong sets and accessories that connect generations through play. We’re a fast-growing lifestyle brand known for our thoughtful details, vibrant community, and standout customer service. Based in Dallas, we’re building a dynamic team and looking for someone who is organized, enthusiastic, and excited to grow with us.

About the Role :

As the Customer Support & Partnerships Coordinator, you’ll be a key team member ensuring our customers and partners feel seen, heard, and supported. You’ll manage customer support tickets, handle affiliate and wholesale program coordination, and contribute to the smooth operation of our day-to-day business. This role is perfect for a recent graduate or someone early in their career who thrives on connection, creativity, and customer delight.

Key Responsibilities :

• Respond to customer inquiries via email and support platform with clarity, warmth, and efficiency
• Troubleshoot order issues, shipping concerns, and product questions
• Manage returns, exchanges, and feedback tracking
• Maintain internal knowledge base and help identify opportunities to improve processes
• Support affiliate program management : onboarding, tracking, and partner communications
• Coordinate wholesale inquiries and accounts, including vetting new partners and providing ongoing support
• Collaborate with the marketing and operations teams to surface trends, insights, and opportunities
• Provide occasional in-office support for packaging, order prep, or events as needed

What We're Looking For :