Senior Manager, Legal Operations

Legal Operations Technology Manager

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description :

What you need to know about the role : We are seeking a highly skilled Legal Operations Technology Manager to drive automation and AI strategic integration and deployment of technology solutions across case management, e-billing, and matter management. The ideal candidate will play a key role in optimizing and automating critical legal workflows enhancing efficiency, reducing costs, and improving overall effectiveness of the legal department.

Key Responsibilities :

• Lead the design and implementation of automation and AI solutions for case and matter management processes, streamline workflows and fast track legal matters from initiation to resolution.
• Collaborate with legal teams to enable AI tools for case management support, risk analysis, summarization, drafting, document review and reporting to expedite case resolution and improve outcomes.
• Work with external vendors to assess, select, and implement third-party AI and automation solutions.
• Lead the full lifecycle of automation projects, including identifying needs, gathering requirements, managing implementations, and driving post-deployment adoption.
• Manage the implementation and optimization of the e-billing systems to automate invoice processing, approval workflows, and compliance checks.
• Integrate AI technology to identify billing anomalies, automate billing approvals, and improve accuracy of vendor invoices.
• Work closely with finance and legal teams to ensure alignment of billing structures, cost controls, and adherence to legal budget forecasts.
• Ensure seamless integration of matter management system with other core legal systems.
• Collaborate with legal, cross-functional and IT teams to identify align automation and AI projects with broader business objectives and legal priorities.
• Provide thought leadership on the future of legal technology, particularly automation and AI, and guide legal teams in embracing these innovations.
• Track key performance metrics such as cycle times, cost savings and user adoption rates, to ensure continuous improvement.
• Lead change management initiatives to ensure smooth adoption of new tools and processes across the legal department.
• Create and execute communication plans and user training to inform and support stakeholders of new technology implementations, enhancements, and process changes.

Qualifications :