Workforce Management Analyst

A company is looking for an Analyst II, Workforce Management to join their Clinical Operations team.

Key Responsibilities

Perform constant real-time monitoring of incoming volume, performance, pace to plan, and service level for multiple queues and work areas

Make real-time decisions related to rebalancing staffing, adjusting queues and schedules to meet operational targets

Conduct retrospective analysis of staffing data to optimize and improve outcomes

Required Qualifications

2+ years of experience in workforce management, scheduling, or production planning within healthcare

2+ years of experience using volume and production rate to determine capacity needs and create daily plans

2+ years of experience performing data analysis and identifying root causes

2+ years of experience with MS Excel (Pivot Tables, Formulas, etc.)