Strategic Account Manager | Michigan, Ohio, and Indiana

Full-time

Description

US Signal is a leading data center services provider offering secure reliable network cloud hosting colocation data protection and disaster recovery services all powered by its expansive robust fiber Signal also helps customers optimize their IT resources through the provision of managed services and professional services.

We are seeking a Strategic Account Manager to join our team in the Great Lakes Region. This role will work remotely and require travel to our customers in Michigan Ohio and Indiana. The ideal candidate will reside in this area.

The Strategic Account Manager plays a pivotal role in maintaining and growing client relationships. Responsible for a portfolio of approximately 30 customers. Serves as the primary point of contact for all account-related matters ensuring high levels of customer satisfaction retention and growth. Collaborates closely with technical teams service delivery and leadership to align IT solutions with client business goals. This role requires a proactive approach to understanding client needs identifying upsell and cross-sell opportunities and ensuring seamless communication between clients and internal stakeholders.

Functions / Responsibilities :

• Conduct regular account reviews to assess satisfaction service performance and evolving business needs.
• Serve as the trusted advisor and main liaison for assigned customer accounts. Monitor account health metrics and proactively address risks to retention.
• Coordinate with internal teams to ensure timely resolution of issues and delivery of services.
• Maintain accurate records of client interactions contracts and renewal timelines.
• Support contract negotiations renewals and pricing discussions.

Requirements

What you bring to the team :

Education :

Experience :

Required License(s) / Certification(s) :

What We Offer :

In return for your hard work and commitment you will enjoy a supportive and inclusive workplace along with the following benefits :

Working Conditions and Physical Demands :

This position may be performed in either a standard office setting or a home office environment. It requires prolonged periods of sitting frequent use of a computer and other office equipment and effective time management in a self-directed work environment. Occasional lifting of items up to 25 pounds may be required.

All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality integrity and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements.

We are interested in every qualified candidate who is eligible to work in the United States. However we are not able to sponsor visas at this time.

US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary Description

$80000 to $100000 plus incentive

Required Experience :

Manager

Key Skills

Bidding,Crane,Finance Management,Accountancy,Avionics,Blackberry

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 80000 - 100000