Client Experience ManagerVirtualVocations • Boca Raton, Florida, United States
Client Experience Manager
VirtualVocations • Boca Raton, Florida, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Client Experience and Loyalty Manager.
Key Responsibilities
Drive the strategic development and operational execution of client experience initiatives to enhance satisfaction and loyalty
Manage client satisfaction surveys and analyze data to drive continuous improvement in service delivery
Collaborate with cross-functional teams to operationalize client retention strategies and monitor engagement trends
Required Qualifications
Bachelor's Degree preferred or a related field
4-7 years of customer-facing experience in sales, relationship management, or customer success, preferably in the cybersecurity industry
Experience leading meetings with external executive stakeholders and resolving issues collaboratively
Familiarity with Salesforce Reporting, Dashboards, CPQ, and Opportunities is preferred
Proven success in building and maintaining relationships with senior leaders
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Client Experience Manager • Boca Raton, Florida, United States
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