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Client Experience Manager
Client Experience ManagerVirtualVocations • Boca Raton, Florida, United States
Client Experience Manager

Client Experience Manager

VirtualVocations • Boca Raton, Florida, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Client Experience and Loyalty Manager.

Key Responsibilities

Drive the strategic development and operational execution of client experience initiatives to enhance satisfaction and loyalty

Manage client satisfaction surveys and analyze data to drive continuous improvement in service delivery

Collaborate with cross-functional teams to operationalize client retention strategies and monitor engagement trends

Required Qualifications

Bachelor's Degree preferred or a related field

4-7 years of customer-facing experience in sales, relationship management, or customer success, preferably in the cybersecurity industry

Experience leading meetings with external executive stakeholders and resolving issues collaboratively

Familiarity with Salesforce Reporting, Dashboards, CPQ, and Opportunities is preferred

Proven success in building and maintaining relationships with senior leaders

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Client Experience Manager • Boca Raton, Florida, United States

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