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Operations Coordinator
Operations CoordinatorRiverside EpiCenter, LLC • Mableton, GA, USA
Operations Coordinator

Operations Coordinator

Riverside EpiCenter, LLC • Mableton, GA, USA
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Department : Events

Type : Full-time; Hourly

Immediate Supervisor : Operations Manager

Supervision Purview : N / A

General Statement of Duties

The Operations Coordinator supports the daily logistics, setup, and execution of events at the

Riverside EpiCenter. This role ensures operational excellence by coordinating walkthroughs,

client communications, and setup needs while maintaining strong collaboration with internal

departments. The ideal candidate will be detail-oriented, organized, and proactive, ensuring each

event runs smoothly from planning through completion.

Essential Job Functions

  • Serve as a liaison between clients and internal departments (AV, Catering, Entertainment,

Security, etc.) to ensure seamless event execution.

  • Send client introduction emails and manage communication via CRM Application.
  • Monitor completion of Event Advance Forms and assist clients with walkthrough

    • scheduling.

  • Prepare and confirm walkthroughs, including calendar invites and coordination with all

    • departments.

  • Review event details prior to walkthroughs, ensuring accuracy between the Event

    • Advance Form, contract, and BEO.

  • Attend and facilitate client walkthroughs; gather and finalize setup, décor, AV, and

    • logistics details.

  • Record walkthrough notes in CRM and create official floor diagrams.
  • Verify and upload vendor Certificates of Insurance (COI) to ensure compliance with

    • EpiCenter policy.

  • Send pre-event follow-up emails confirming all final details (timeline, vendors,

    • headcount, etc.).

  • Assist with preparation of final call sheets for internal and client distribution.
  • Upload all final event materials (call sheets, COIs, diagrams, etc.) to Tripleseat "Attached

    • Files."

  • Support the setup, breakdown, and quality control of event spaces as needed.
  • Communicate with the Operations Manager on all updates, client needs, and adjustments

    • in real time.

  • Maintain consistent communication with team members and uphold the EpiCenter's

    • standards of professionalism and hospitality.

    Preferred Qualifications / Competencies

  • High school diploma or equivalent required; associate degree preferred.
  • Minimum 1 year of experience in event coordination, hospitality, or administrative

    • support.

  • Excellent communication and organizational skills with keen attention to detail.
  • Ability to manage multiple tasks and deadlines in a fast-paced environment.
  • Proficiency in Microsoft Office and Google Workspace
  • Strong interpersonal skills with a customer service mindset.
  • Availability to work flexible hours, including evenings, weekends, and holidays as

    • needed.

    All candidates selected for employment with Riverside EpiCenter will be required to successfully complete a background check and drug screening as a condition of employment. Failure to pass either requirement may result in disqualification from the hiring process or termination of employment.

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