ServiceNow CMDB / Discovery - Architect : ITIL Architect

Our client, a leading organization in the Utility Industry, is seeking a dedicated and skilled ServiceNow CMDB / Discovery - Architect : ITIL Architect to join their dynamic team. As a ServiceNow CMDB / Discovery - Architect : ITIL Architect, you will be an integral part of the ITIL Service Operations team, supporting critical infrastructure and process improvements. The ideal candidate will demonstrate strong analytical skills, proactive problem-solving, and excellent communication abilities, which will align successfully within the organization.

Job Title : ServiceNow CMDB / Discovery - Architect : ITIL Architect

Remote from one of the following locations only : OH, OK, TX, VA, WV, IN, IL, KY, MI.

What's the Job?

Provide hands-on expertise with Integration and data ingestion systems, Process / data flow orchestration implementation.

Collaborate with ITIL Service Operations process owners, Configuration Item data owners, and stakeholders to implement best practices, processes, standards, and policies.

Support and optimize ServiceNow Discovery and CMDB processes to align with organizational strategic objectives.

Troubleshoot and resolve discovery-related errors, including ECC Queue issues and script execution failures, ensuring security and compliance standards are maintained.

Develop and support audit processes to identify data gaps, stale data, or misclassified CIs and implement corrective actions.

What's Needed?

4+ years of experience supporting CMDB, ITIL / ITSM, and Discovery processes.

Proven collaboration skills with stakeholders to capture and translate ITSM requirements.

Extensive ServiceNow development experience, including scripting with JavaScript.

7+ years of relevant work experience in IT service management and process improvement.

Deep understanding of ServiceNow CMDB, CSDM, SLAs, Discovery, and Performance Analytics.

What's in it for me?

Opportunity to work remotely within a flexible and inclusive environment.

Engage in innovative projects that enhance organizational IT infrastructure.

Collaborate with a diverse team of professionals committed to excellence.

Develop your skills with cutting-edge ServiceNow platform capabilities.

Be part of a forward-thinking organization that values continuous improvement and professional growth.

Upon completion of waiting period consultants are eligible for :

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Account

Supplemental Life Insurance

Short Term and Long Term Disability Insurance

Business Travel Insurance

401(k), Plus Match

Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.