Instructional Designer & Content Architect

Postman is the world’s leading collaboration platform for API development. The Postman API Platform’s features simplify each step of the API lifecycle so that individuals and enterprises can create better APIs—faster. More than 30 million developers and 500,000 organizations worldwide use Postman today. Together, we are building the API-first world.

Our customers are doing more and more astounding things with the Postman product every day, and as a result, we are growing rapidly. We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity:

At Postman, our Sales Enablement team is responsible for arming our sales team with the necessary tools and knowledge to proficiently sell Enterprise and close new logos. From creating sales training and collateral to offering unwavering support and guidance, we're committed to equipping our GTM teams with everything they need to achieve unparalleled success.

What you’ll do:

• Design and develop training content and self-paced courses for new hire onboarding, everboarding, and skills development for the go-to-market team
• Apply proven instructional design theories and adult learning principles to the development of engaging and relevant content that enhances learning transfer and retention
• Collaborate with the new hire onboarding program manager and subject matter experts to identify target audience’s training needs
• Conduct instructional research and analysis on our learners and stakeholders
• Create learning objectives to appropriately match the identified training needs, and design content that meets those goals
• Manage, own, and update training content in LMS and CMS in collaboration with department standards
• Produce hands on exercises, activities, and assessments that align with the content and learner, and are designed to reinforce learning
• Simultaneously manage multiple learning programs holding various levels of complexity and time-critical deliverables through their entire life cycle

Who you are:

• You possess strong knowledge of learning theories and instructional design models
• You have the ability to work effectively with cross-functional teams and stakeholders
• You understand the needs and learning styles of diverse audiences
• You can adapt quickly to evolving needs of a high growth GTM team and provide flexibility to adjust content to changing feedback, strategies and requirements
• You are comfortable with ambiguity and consider yourself adaptable: Willing to learn, try new approaches and iterate based on impact
• Your competencies include excellent organizational, analytical, interpersonal, and written/oral communication skills

What you’ve done:

• Minimum 3-5 years of experience designing and producing learning content for software applications
• Skilled in course development
• Experience managing, organizing, and updating Learning Management Systems and/or Content Management Systems (preferably Highspot)
• Demonstrated ability to translate product features, specifications, and technical complexities into accessible learning content
• Strong editing, writing, and communication skills with the ability to create clear instructional content and scripts, and to edit others' work to meet department standards
• Proven track record of delivering high-quality content in dynamic, fast-paced environments with rapidly changing products.
• Strong analytical skills with the ability to use data to inform decisions and improve outcomes
• Work hours within one of these four North American time zones (Eastern, Central, Mountain, Pacific), preferably located in the San Francisco bay area
• Bachelor’s degree in instructional design, educational technology, or similar
• High standards, a strong eye for detail, and a strong sense of ownership.

Nice to haves:

• You have experience in revenue enablement, sales, solutions engineering, or customer success for a SaaS organization
• You have experience with sales engagement tools such as Gong and Highspot
• You have experience with start-up cultures
• Experience using Postman and/or developer tools

Our Values:

At Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

What Else?

This is a hybrid role based in San Francisco or Boston & the reasonably estimated salary for this role ranges from $100,000 to $200,000 & a competitive equity package. Postman has an informal and fun working team environment. We believe in a hybrid workplace that improves our shared knowledge, creates space for innovation, enhances team collaboration, and further strengthens our core values and culture. We offer a competitive salary and equity package, medical, dental, vision, and cool perks, and our offices include complimentary stocked drinks, snacks, and ergonomic workspaces to keep you comfortable and healthy. Our employees enjoy unlimited PTO because we believe everyone should take the time off needed to refresh, relax, and reflect. Our wellness program offers fitness-related reimbursements, a meal stipend, home office set-up reimbursement, internet reimbursement, book reimbursements for professional development, and a training platform for continued learning and education for personal growth. Also, our donation-matching program can support causes you care about. We’re creating a long-term company, and we want you to be part of it. Join us and become a Postmanaut.

Equal Opportunity:

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

Postman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance.

Apply Now{"@context":"http://schema.org","@type":"JobPosting","datePosted":"2024-10-10","description":"Postman is the world’s leading collaboration platform for API development. The Postman API Platform’s features simplify each step of the API lifecycle so that individuals and enterprises can create better APIs—faster. More than 30 million developers and 500,000 organizations worldwide use Postman today. Together, we are building the API-first world.\nOur customers are doing more and more astounding things with the Postman product every day, and as a result, we are growing rapidly. We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.\nThe Opportunity:\nAt Postman, our Sales Enablement team is responsible for arming our sales team with the necessary tools and knowledge to proficiently sell Enterprise and close new logos. From creating sales training and collateral to offering unwavering support and guidance, we're committed to equipping our GTM teams with everything they need to achieve unparalleled success.\nWhat you’ll do:\n\nDesign and develop training content and self-paced courses for new hire onboarding, everboarding, and skills development for the go-to-market team\nApply proven instructional design theories and adult learning principles to the development of engaging and relevant content that enhances learning transfer and retention\nCollaborate with the new hire onboarding program manager and subject matter experts to identify target audience’s training needs\nConduct instructional research and analysis on our learners and stakeholders\nCreate learning objectives to appropriately match the identified training needs, and design content that meets those goals\nManage, own, and update training content in LMS and CMS in collaboration with department standards\nProduce hands on exercises, activities, and assessments that align with the content and learner, and are designed to reinforce learning\nSimultaneously manage multiple learning programs holding various levels of complexity and time-critical deliverables through their entire life cycle\n\nWho you are:\n\nYou possess strong knowledge of learning theories and instructional design models\nYou have the ability to work effectively with cross-functional teams and stakeholders \nYou understand the needs and learning styles of diverse audiences \nYou can adapt quickly to evolving needs of a high growth GTM team and provide flexibility to adjust content to changing feedback, strategies and requirements\nYou are comfortable with ambiguity and consider yourself adaptable: Willing to learn, try new approaches and iterate based on impact\nYour competencies include excellent organizational, analytical, interpersonal, and written/oral communication skills\n\nWhat you’ve done:\n\nMinimum 3-5 years of experience designing and producing learning content for software applications\nSkilled in course development \nExperience managing, organizing, and updating Learning Management Systems and/or Content Management Systems (preferably Highspot)\nDemonstrated ability to translate product features, specifications, and technical complexities into accessible learning content\nStrong editing, writing, and communication skills with the ability to create clear instructional content and scripts, and to edit others' work to meet department standards\nProven track record of delivering high-quality content in dynamic, fast-paced environments with rapidly changing products.\nStrong analytical skills with the ability to use data to inform decisions and improve outcomes\nWork hours within one of these four North American time zones (Eastern, Central, Mountain, Pacific), preferably located in the San Francisco bay area\nBachelor’s degree in instructional design, educational technology, or similar\nHigh standards, a strong eye for detail, and a strong sense of ownership.\n\nNice to haves:\n\nYou have experience in revenue enablement, sales, solutions engineering, or customer success for a SaaS organization\nYou have experience with sales engagement tools such as Gong and Highspot\nYou have experience with start-up cultures\nExperience using Postman and/or developer tools\n\nOur Values:\nAt Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.\nWhat Else?\nThis is a hybrid role based in San Francisco or Boston & the reasonably estimated salary for this role ranges from $100,000 to $200,000 & a competitive equity package. Postman has an informal and fun working team environment. We believe in a hybrid workplace that improves our shared knowledge, creates space for innovation, enhances team collaboration, and further strengthens our core values and culture. We offer a competitive salary and equity package, medical, dental, vision, and cool perks, and our offices include complimentary stocked drinks, snacks, and ergonomic workspaces to keep you comfortable and healthy. Our employees enjoy unlimited PTO because we believe everyone should take the time off needed to refresh, relax, and reflect. Our wellness program offers fitness-related reimbursements, a meal stipend, home office set-up reimbursement, internet reimbursement, book reimbursements for professional development, and a training platform for continued learning and education for personal growth. Also, our donation-matching program can support causes you care about. We’re creating a long-term company, and we want you to be part of it. Join us and become a Postmanaut.\nEqual Opportunity:\nPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.\nPostman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance.","title":"Instructional Designer & Content Architect - San Francisco, CA or Boston, MA","validThrough":"2024-11-09","employmentType":"FULL_TIME","image":"https://assets.getpostman.com/common-share/postman-platform-for-api-development-social-card.jpg","hiringOrganization":{"@type":"Organization","name":"Postman","sameAs":"https://www.postman.com","logo":"https://assets.getpostman.com/common-share/postman-platform-for-api-development-social-card.jpg"},"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","value":"competitive","unitText":"SALARY"}},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"201 Mission Street, Suite 2375","addressLocality":"San Francisco","addressRegion":"CA","postalCode":"94105","addressCountry":"US"}}}