Senior Manager, Customer Excellence

Senior Manager, Customer Excellence Sports Medicine

The Senior Manager, Customer Excellence Sports Medicine will be responsible for evolving and executing the Customer Excellence and Professional Affairs strategy for the Sports Medicine division, encompassing all aspects of surgeon consultant engagement and partnership management. This individual will drive alignment across Sports Medicine leadership, Professional Affairs, and cross-functional teams to ensure consistent, compliant, and strategic engagement with key surgeon stakeholders.

This role includes strategic oversight of surgeon engagement activities and management of surgeon consultant relationships. The Senior Manager will assess surgeon competencies, recommend Key Opinion Leaders (KOLs) for engagement, and ensure alignment of consultant activities with divisional priorities and business needs.

This person will lead and oversee the National Programming and Customer Experience Visit Team based out of the Denver Headquarters in alignment with expanded space to host events from across the organization.

The individual will also play a central role in cross-divisional collaboration, building strong partnerships with leadership teams across other business units to identify opportunities for synergy in surgeon engagement, education, and innovation initiatives. In addition, this role will manage the team and collaborate closely with Professional Affairs to ensure consistent governance of contracting, performance review, and compliance processes, maintaining the highest ethical standards in surgeon interactions. In this role, you will be required to travel up to 50% of the time.

Strategy & Alignment

• Lead the strategic planning and execution of surgeon engagement initiatives for the Sports Medicine division.
• Work with all cross-functional leaders, Sports Medicine executive leadership and cross-divisional leadership to ensure alignment to surgeon management.
• Work across Stryker divisional leadership to align and partner on surgeon strategies.
• Ownership of communication strategy associated with surgeon engagement to ensure consistent podium messaging.
• Align divisional leadership and cross-functional teams (Marketing, Medical Education, Sales, Professional Affairs, Clinical, and R&D) around unified surgeon engagement and communication strategies.
• Manage the Professional Affairs, National programming, and Customer Experience teams to ensure high standards and brand management of Sports Medicine's partnership with its customers and Key Opinion Leaders.

KOL Management

What You Will Need

Required

Bachelor's degree

10+ years of work experience required

7+ years medical device or marketing / sales experience preferred

Experience developing strategic communications for internal and external stakeholders.

Strong analytical and problem-solving skills

Managing customer-facing programs, events, or educational experiences for surgeons.

Experience working with Surgeons, KOL or Clinical influencers

Preferred

$149,300 - $329,000 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M / F / Veteran / Disability.