Account Manager

Job Summary

The Account Manager is the primary point of contact for all matters related to assigned accounts. This role involves developing strong relationships with customers, engaging with key business executives and stakeholders, and identifying new business opportunities within existing accounts.

Summary of Essential Job Functions / Responsibilities

• Order Processing : Ensure timely and accurate processing of orders according to customer requirements
• Client Relationships : Build and maintain strong, long-term relationships with clients.
• Trusted Advisor : Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
• Contract Negotiation : Negotiate contracts and close agreements to maximize profitability
• Business Development : Identify and develop new business opportunities with existing customers and areas for improvement to meet sales quotas
• Sales Collaboration : Work with the sales team to identify and grow opportunities within the territory
• Market Knowledge : Maintain up-to-date knowledge of plant workload, stock levels, market trends, contract processes, and delivery schedules to provide accurate information to customers
• Product Knowledge : Develop and maintain a thorough understanding of the end-user applications of assigned metal products to optimize sales potential
• Inventory Coordination : Coordinate with management to ensure optimal lead times and inventory levels, and identify aged / obsolete inventory with suggested dispositions
• Reporting : Prepare monthly reports on account status and communicate the progress of initiatives to internal and external stakeholders
• Policy Adherence : Ensure compliance with corporate mill claim policies and advise management of challenging customer requests, escalating issues as needed
• Vendor Coordination : Schedule appointments with vendors and operational staff to minimize production time for material inspections and ensure successful resolution of claims
• Quality Control : Provide data and insights to improve quality control
• Additional Duties : Perform other related duties as assigned

Qualifications

Problem-Solving : Strong analytical skills to interpret sales performance and market trends

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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