Talent.com
Patient Access Representative

Patient Access Representative

Legacy HealthPortland, OR, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Patient Access Representative

You are the first face patients see setting the tone for a welcoming and positive experience. Simply put, you are the face of Legacy.

As we work to fulfill our mission of making life better for others, we need compassionate and capable individuals to guide patients through every step of their healthcare journey. As a Patient Access Representative, you'll use your strong communication and interpersonal skills to collect insurance and other essential information, assist patients and families in understanding their financial responsibilities, collect co-payments, and ensure required legal documentation is obtained for state and federal compliance.

Your attention to detail in creating accurate medical and financial records will make a meaningful difference for both patients and our medical teams.

Responsibilities

The Patient Access Representative serves as the primary non-clinical contact for all hospital-based patient visits. Responsibilities include :

  • Greeting, registering, checking in, and admitting patients according to scope and service line.
  • Collecting patient demographics, identifying medical providers involved in care, and documenting medical decision-makers.
  • Verifying insurance coverage and benefits, and determining patient financial responsibilities.
  • Assisting patients and families in understanding active insurance coverage and providing guidance on accessing financial and insurance resources.
  • Offering self-pay information and applicable discounts.
  • Collecting copayments, coinsurances, deposits, and payments as appropriate.
  • Collaborating with Revenue Cycle departments and hospital units to ensure accurate medical and financial records.
  • Collecting and submitting required legal documentation to meet State and Federal compliance regulations.

Qualifications

Education :

  • High School diploma or equivalent required.
  • Two years college education including satisfactory completion of college level Health Records coursework preferred.
  • Experience :

  • A minimum of one year of healthcare experience or equivalent education in at least one of the following areas required : Patient Access, Medical Records / Health Information or applicable clerical support experience.
  • Six months customer service experience required.
  • Previous registrar and third-party payor experience preferred.
  • An understanding of health plan and benefit structures preferred.
  • Skills :

  • Effective written and verbal communication skills.
  • Critical thinking and problem-solving skills required.
  • Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines.
  • Demonstrated effective interpersonal skills which promote cooperation and teamwork.
  • Ability to withstand varying job pressures and organize / prioritize related job tasks.
  • Ability to perform multiple tasks at the same time.
  • Excellent public relations skills and demonstrated ability to communicate in calm, succinct, business-like manner.
  • Ability to deal with people in emergent and / or stressful situations.
  • Ability to identify alternative means of communication as needed.
  • Ability to adapt to change.
  • Keyboard skills and ability to navigate electronic systems applicable to job functions.
  • Ability to maneuver through several applications including electronic medical records, Microsoft Office applications, different software, website, and databases.
  • Demonstrated understanding of complex collection issues.
  • Demonstrated knowledge of multi-payor systems, and understanding and applying e-coverage results preferred.
  • Demonstrated knowledge of billing / collection, past balances, deposits and knowing State and Federal rules and regulations preferred.
  • Ability to understand and adhere to EMTALA (Emergency Medical Treatment and Labor Act) guidelines.
  • Able to communicate patient financial communication, offer financial aid services, educating patients on eligibility and in and out of network status.
  • Ability to enroll patients into Presumptive Medicaid services which entails a detailed questionnaire with the patient to determine eligibility
  • Knowledge of medical terminology.
  • Pay Range

    USD $22.57 - USD $30.57 / Hr.

    Our Commitment to Health and Equal Opportunity

    Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing.

    If you are passionate about our mission and believe you can contribute to our team, we encourage you to applyeven if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed.

    Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.

    serp_jobs.job_alerts.create_a_job

    Patient Representative • Portland, OR, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Clinic RN - PMG N PACE

    Clinic RN - PMG N PACE

    Providence Health and ServicesHillsboro, OR, US
    serp_jobs.job_card.full_time
    Description The Journey Clinic RN provides comprehensive nursing care for patients in an ambulatory care environment based on individual physical, emotion...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Care Manager RN •Multiple Positions Available •

    Care Manager RN •Multiple Positions Available •

    Providence Health and ServicesHillsboro, OR, US
    serp_jobs.job_card.full_time +1
    Description RN Care Managers, in the acute care setting, provide a variety of services to appropriately help progress patients through the continuum of ca...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Utilization Management RN

    Travel Utilization Management RN

    Host HealthcareHillsboro, OR, US
    serp_jobs.job_card.full_time
    Host Healthcare is seeking a travel nurse RN Case Management for a travel nursing job in Hillsboro, Oregon.Job Description & Requirements. Pay package is based on 9 hour shifts and 40 hours per ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    RN - Oncology

    RN - Oncology

    Providence Health and ServicesHillsboro, OR, US
    serp_jobs.job_card.full_time
    Description RN – Oncology Unit at Providence Portland Medical Center.FTE, Day shift opening (7am-7 : 30pm, 3, 12 hour shifts per week) with ro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Utilization Management RN

    Travel Utilization Management RN

    Planet HealthcareHillsboro, OR, US
    serp_jobs.job_card.full_time
    Planet Healthcare is seeking a travel nurse RN Case Management for a travel nursing job in Hillsboro, Oregon.Job Description & Requirements. Planet Healthcare Job ID #72789858.Pay package is bas...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Licensed Clinical Psychologist - Outpatient - Yacolt, WA

    Licensed Clinical Psychologist - Outpatient - Yacolt, WA

    LifeStance HealthYacolt, WA, US
    serp_jobs.job_card.full_time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Licensed Independent Clinical Social Worker (LICSW) - Yacolt, WA

    Licensed Independent Clinical Social Worker (LICSW) - Yacolt, WA

    LifeStance HealthYacolt, WA, US
    serp_jobs.job_card.full_time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Psychiatric Mental Health Nurse Practitioner (PMHNP) - Woodland, WA

    Psychiatric Mental Health Nurse Practitioner (PMHNP) - Woodland, WA

    LifeStance HealthWoodland, WA, US
    serp_jobs.job_card.full_time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Access Representative

    Patient Access Representative

    MedasourceHillsboro, OR, United States
    serp_jobs.job_card.full_time
    Patient Access Representative (Contract – Onsite, Hillsboro, OR).This role plays a vital part in creating a positive patient experience by supporting admissions and registration in a hospital setti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Access Representative (Hillsboro)

    Patient Access Representative (Hillsboro)

    MedasourceHillsboro, OR, US
    serp_jobs.job_card.part_time
    Patient Access Representative (Contract Onsite, Hillsboro, OR).This role plays a vital part in creating a positive patient experience by supporting admissions and registration in a hospital settin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    RN - Diagnostic Imaging

    RN - Diagnostic Imaging

    Providence Health and ServicesClackamas, OR, US
    serp_jobs.job_card.full_time
    Description RN - Diagnostic Imaging at Providence St Vincent Medical Center in Portland, OR.Full-Time / Day Shift ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Utilization Management RN

    Travel Utilization Management RN

    Care CareerHillsboro, OR, US
    serp_jobs.job_card.full_time
    Care Career is seeking a travel nurse RN Case Management for a travel nursing job in Hillsboro, Oregon.Job Description & Requirements. Utilization review nurses perform frequent case reviews, ch...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Placement Coordinator RN

    Patient Placement Coordinator RN

    Providence Health and ServicesClackamas, OR, US
    serp_jobs.job_card.full_time
    Description Patient Placement Coordinator at Providence Office Park in Portland, OR.Full-Time / Day and Variable Shift Available ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Travel Physical Therapy Assistant, Home Health

    Travel Physical Therapy Assistant, Home Health

    AHS StaffingLake Oswego, OR, US
    serp_jobs.job_card.full_time
    AHS Staffing is seeking a travel Physical Therapy Assistant for a travel job in Lake Oswego, Oregon.Job Description & Requirements. AHS NurseStat is looking for a Home Health Physical Therapy As...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    Bilingual Patient Support Associate and Intake Coordinator

    Bilingual Patient Support Associate and Intake Coordinator

    Fora HealthHillsboro, OR, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Hillsboro Program Supervisor FLSA Status : Non- Exempt Union Status : Union Pay Grade : $21.ORGANIZATION SUMMARY The mission of Fora Health Treatment and Recovery is to work with individuals, families...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Licensed Mental Health Therapist - Yacolt, WA

    Licensed Mental Health Therapist - Yacolt, WA

    LifeStance HealthYacolt, WA, US
    serp_jobs.job_card.full_time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    RN - Float Pool

    RN - Float Pool

    Providence Health and ServicesSherwood, OR, US
    serp_jobs.job_card.full_time
    Description RN - Float Pool at Providence Newberg Medical Center - 0.FTE, Full-Time position on a Day shift ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    RN - Intensive Care Unit

    RN - Intensive Care Unit

    Providence Health and ServicesNewberg, OR, US
    serp_jobs.job_card.full_time
    Description RN – Intensive Care Unit at Providence Milwaukie Hospital.FTE, night shift opening (7pm-7 : 30am, 3, 12 hour shifts per week) with...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Clinic RN - Hood River Family Medicine

    Clinic RN - Hood River Family Medicine

    Providence Health and ServicesSandy, OR, US
    serp_jobs.job_card.part_time
    Description Assists physicians in delivering quality health care to patients taking into account individual patients' physical or age-related needs.Profic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel Physical Therapy Assistant (PTA) - Outpatient Orthopedics

    Travel Physical Therapy Assistant (PTA) - Outpatient Orthopedics

    Skyline Med Staff AlliedGresham, OR, US
    serp_jobs.job_card.full_time
    Skyline Med Staff Allied is seeking a travel Physical Therapy Assistant for a travel job in Gresham, Oregon.Job Description & Requirements. Join the Top- Rated Travel Healthcare Team!.Skyline Me...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30