Account Manager

GRO, a full-service digital marketing and creative agency based in Detroit, Nashville, and Tuscaloosa, is looking for an Account Manager (AM) to join our growing team.

The main role of the AM is to form and manage lasting relationships and provide a positive client experience. The AM will be leading the daily communications and project management for medium to high tier accounts as well as being the main point of contact for their clients.

This is NOT a sales based role. This is a post-sale, client facing position with a strong focus on client success.

Job Duties & Responsibilities

• Manage client deliverables and keep them informed on project and performance status.
• Manage local, regional, and national clients across a variety of verticals.
• Conduct internal and external client kickoff calls to ensure project launch deadlines, measurements of success, and dependencies.
• Use Service Level Agreements (SLAs) to set client expectations on project timelines.
• Create and manage tasks using our project management tool to ensure an effective and timely rollout of projects and campaigns.
• Understand the client's market and adapt strategies and budgets to best fit the current climate of the market.
• Communicate with clients on a bi-weekly or as-needed basis to review account performance, updates, and specials.
• Work closely with assigned Digital Marketing Specialists to ensure optimal performance of campaigns.
• Coordinate new creative efforts with the project manager and creative department to align with current client promotions.
• Schedule and lead monthly reporting calls with clients to recap monthly metrics
• Utilize internal reporting and collaboration tools to monitor weekly pacing and conversion metrics.

Skills & Qualifications

• Experience in efficiently and effectively managing all aspects of client accounts
• Consistent written and verbal communication skills
• Ability to work independently as well as with a team
• Capacity to oversee additional account assignments as necessary in the event of a large client onboard
• Ability to independently manage and prioritize workload
• Working knowledge of digital marketing platforms (such as Facebook Ads, Google Ads, email marketing, programmatic, etc.)
• Problem-solving skills with an ability to adapt to new technologies and find solutions to problems identified within the scope of your work

Requirements

• Bachelor's degree or relevant experience
• 3-5 years of account management experience at an ad agency or related company in digital marketing.
• Working knowledge of digital marketing platforms (Facebook Ads, Google Ads, email marketing, programmatic).
• Proven success with relationship management and strategic partnerships.
• Independently manage multiple projects with minimal assistance.
• Leverage available resources to pursue solutions to problems.
• Proactively understand client needs and provide strategic input and ideas when necessary.
• Demonstrate skills of self-motivation and eagerness to learn.
• Strong written and verbal communicator with personable relationship-building skills.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Benefits

• Blue Cross Blue Shield health insurance
• Principal Dental Insurance
• VSP Vision Insurance
• Principal Life Insurance and Accidental Death Insurance
• Principal Critical Illness Insurance
• Principal Voluntary Life and Disability Insurance
• Flexible Spending Account (FSA)
• Generous Paid Time Off (PTO) policy
• Option to participate in the company 401k
  • + 100% on the first 3% of your salary
  • + 50% on the next 2% of your salary
• Holiday Pay (New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and the following Friday, Christmas Eve, Christmas Day), In addition, you will receive a day off for your birthday that you can use at your discretion either on your birthday, or the Friday or Monday prior or following.