Talent.com
FINRA Licensed Contact Center Manager
FINRA Licensed Contact Center ManagerVirtualVocations • Saint Petersburg, Florida, United States
FINRA Licensed Contact Center Manager

FINRA Licensed Contact Center Manager

VirtualVocations • Saint Petersburg, Florida, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Manager, Contact Center LIC, Remote.

Key Responsibilities

Manage a diverse team of Client Care Professionals, ensuring effective problem solving and client support

Analyze and coach team performance using Voice of the Customer survey data to enhance client experience

Develop and implement goals and metrics for team members to align with operational standards

Required Qualifications

College degree or equivalent experience

Five+ years of Contact Center experience with two years+ in a leadership role

Knowledge of financial products

Experience with systems including Salesforce, Avaya CMS, and Workforce Management

FINRA Series 6 and 26 required or to be obtained within 180 days of hire

[job_alerts.create_a_job]

Contact Center Manager • Saint Petersburg, Florida, United States

[internal_linking.similar_jobs]
Client Service Manager

Client Service Manager

VirtualVocations • Saint Petersburg, Florida, United States
[job_card.full_time]
A company is looking for a Client Service Tech Manager.Key Responsibilities Manage dedicated categories item review and placement in the Unify / UDB platform Serve as the key point of contact for ...[show_more]
[last_updated.last_updated_30] • [promoted]
Client Delivery Manager

Client Delivery Manager

VirtualVocations • Saint Petersburg, Florida, United States
[job_card.full_time]
A company is looking for a Client Delivery Manager.Key Responsibilities Oversee and drive large, high-impact projects from initiation to completion, ensuring alignment with client and business ob...[show_more]
[last_updated.last_updated_30] • [promoted]
Call Center Team Lead

Call Center Team Lead

VirtualVocations • Saint Petersburg, Florida, United States
[job_card.full_time]
A company is looking for a Call Center Team Lead.Key Responsibilities Manage a team of 15-20 associates and oversee daily operations of the Call Center Collaborate with clients to create reports...[show_more]
[last_updated.last_updated_30] • [promoted]
Contact Center Supervisor

Contact Center Supervisor

VirtualVocations • Saint Petersburg, Florida, United States
[job_card.full_time]
A company is looking for a Contact Center Resolutions Supervisor.Key Responsibilities Drive exceptional customer experience by leading high-performance teams across remote channels Evaluate perf...[show_more]
[last_updated.last_updated_30] • [promoted]
Contact Center Quality Analyst

Contact Center Quality Analyst

VirtualVocations • Saint Petersburg, Florida, United States
[job_card.full_time]
A company is looking for a Contact Center Quality Analyst.Key Responsibilities Monitor and evaluate quality of work against standards of timeliness, accuracy, and productivity Document quality i...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Call Center Supervisor

Call Center Supervisor

VirtualVocations • Saint Petersburg, Florida, United States
[job_card.full_time]
A company is looking for a Call Center Resolutions Supervisor.Key Responsibilities Drive exceptional customer experience by leading high-performance teams across remote channels Evaluate perform...[show_more]
[last_updated.last_updated_30] • [promoted]
FINRA Licensed Institutional Sales Manager

FINRA Licensed Institutional Sales Manager

VirtualVocations • Saint Petersburg, Florida, United States
[job_card.full_time]
A company is looking for an Institutional Sales & Relationship Manager.Key Responsibilities Promote the full range of asset management capabilities to institutional clients and prospects Acquire...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Contact Center Associate

Contact Center Associate

VirtualVocations • Saint Petersburg, Florida, United States
[job_card.full_time]
A company is looking for a Contact Center Associate - Authorizer for a 100% remote position.Key Responsibilities Authorize repair / replacement of covered systems or appliances Negotiate pricing w...[show_more]
[last_updated.last_updated_30] • [promoted]
Project Manager - Data Center

Project Manager - Data Center

VirtualVocations • Saint Petersburg, Florida, United States
[job_card.full_time]
A company is looking for an Associate Project Manager - Data Center.Key Responsibilities Assist the Project Manager in developing and maintaining project schedules, budget trackers, and resource ...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Senior Client Delivery Manager

Senior Client Delivery Manager

VirtualVocations • Saint Petersburg, Florida, United States
[job_card.full_time]
A company is looking for a Senior Client Delivery Manager to manage critical client relationships during implementation and ensure long-term success. Key Responsibilities Own strategic client rela...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Sales Call Center Specialist

Sales Call Center Specialist

VirtualVocations • Saint Petersburg, Florida, United States
[job_card.full_time]
A company is looking for a Sales & Customer Service Call Center Specialist - Remote.Key Responsibilities Utilize sales skills to recommend products during customer calls Assist customers and sto...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Client Success Manager

Client Success Manager

VirtualVocations • Saint Petersburg, Florida, United States
[job_card.full_time]
A company is looking for a Client Success Manager to help clients achieve meaningful outcomes while delivering exceptional experiences with their Growth Operating System.Key Responsibilities Part...[show_more]
[last_updated.last_updated_30] • [promoted]
Maryland Licensed Broker Relations Manager

Maryland Licensed Broker Relations Manager

VirtualVocations • Saint Petersburg, Florida, United States
[job_card.full_time]
A company is looking for a Manager, Broker Relations (Remote).Key Responsibilities Serve as the primary escalation point for complex broker inquiries and issues Lead, mentor, and develop a team ...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Texas Licensed NERC Compliance Manager

Texas Licensed NERC Compliance Manager

VirtualVocations • Saint Petersburg, Florida, United States
[job_card.full_time]
Energy Storage NERC Compliance Manager.Key Responsibilities Serve as the subject matter expert on NERC Reliability Standards, providing internal guidance and training Lead the implementation and...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Data Center Project Manager

Data Center Project Manager

VirtualVocations • Saint Petersburg, Florida, United States
[job_card.full_time]
A company is looking for a Project Manager - Data Center.Key Responsibilities Develop and manage comprehensive project plans covering scope, schedule, budget, and resource allocation Coordinate ...[show_more]
[last_updated.last_updated_30] • [promoted]
Client Relationship Manager

Client Relationship Manager

VirtualVocations • Saint Petersburg, Florida, United States
[job_card.full_time]
A company is looking for a Client Relationship Manager (Remote).Key Responsibilities Act as the primary point of contact for client HR staff, addressing service questions and providing timely res...[show_more]
[last_updated.last_updated_30] • [promoted]
ABA Director of Client Intake

ABA Director of Client Intake

VirtualVocations • Saint Petersburg, Florida, United States
[job_card.full_time]
A company is looking for a Director of Authorizations and Client Intake.Key Responsibilities Oversee the client intake process and ensure a smooth transition for new clients Manage the authoriza...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Spanish Bilingual Call Center Representative

Spanish Bilingual Call Center Representative

VirtualVocations • Saint Petersburg, Florida, United States
[job_card.full_time]
A company is looking for a Call Center Representative Spanish Bilingual - Insurance.Key Responsibilities Answer inbound calls and assist members with questions related to AAA memberships Deliver...[show_more]
[last_updated.last_updated_variable_days] • [promoted]