Bilingual Urgent Care Coordinator

Job Description

Job Description

Description :

Position : Bilingual Urgent Care Coordinator

Department : Customer Services

Reports to : Customer Service Manager

Position Overview : Will coordinate care for Urgent Care clients and pets, ensuring an exceptional experience for every client and patient who walks through our doors. Will maintain strong and effective communication between Urgent Care, Call Center, and Front Desk teams to safely and efficiently move clients from check-in to check-out. As a bilingual (English / Spanish) team lead, will provide guidance to staff, support workflow, and assist leadership in continuously improving Urgent Care performance.

Essential Duties and Responsibilities :

Client Care & Communication

• Ensure every client receives the highest level of care, attention, and support in both English and Spanish
• Maintain a calm, compassionate presence during high-stress or emotional situations.
• Greet each client warmly with friendly eye contact and professional acknowledgment.
• Consistently demonstrate an approachable and welcoming demeanor
• Communicate clearly, slowly, and calmly—whether in person or over the phone—to ensure clients understand information in their preferred language
• Assess client needs upon arrival and evaluate the pet’s general condition
• Determine whether incoming emergencies should be classified as “stat” or “standard.”
• Provide emotional support and helpful resources to grieving clients with sensitivity and discretion
• Serve as a liaison between clients and service agencies for handling pet remains

End-of-Life Support

Operational Excellence

Requirements :

Qualifications & Work Environment Expectations

Veterinary experience preferred, especially in fast-paced or urgent care settings

Position Expectations

Our Offer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pet Resource Center of Kansas City is an equal opportunity employer.