Program Operations Coordinator

Program Operations Coordinator

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Division of Disability, Aging and Rehabilitative Services works to support older adults and individuals with disabilities, while also connecting them with local community resources that promote independence. Help for every life at every age.

Role Overview

This role, Program Operations Coordinator, plays a vital role in advancing the Bureau's mission by supporting key initiatives that enhance service delivery and organizational effectiveness. The role emphasizes education, collaboration, and cooperative programming to achieve strategic goals. Specifically, it contributes to the successful implementation of the Home and Community-Based Services (HCBS) waiver program and supports efforts to streamline and consolidate IT systems, ensuring efficiency and improved outcomes for individuals served.

In this role, you will administer programmatic operations within the Division of Disability and Rehabilitative Services (DDRS) and the Bureau of Disabilities Services (BDS). You will serve as a Subject Matter Expert in the assigned business or functional area, providing specialized knowledge and guidance. Your role ensures the effective delivery of services and supports that promote independence and community integration for individuals with disabilities.

The salary for this position traditionally starts at $59,800.00 but may be commensurate with education or work experience.

A Day in the Life

The essential functions of this role are as follows :

• Establish and monitor program objectives, KPIs, and actions to achieve them.
• Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, or to increase productivity.
• Interpret and explain policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.
• Recommend and implement corrective action plans to solve program problems.
• Prepare reports for approval, including those for funding or implementation of services.
• Direct or coordinate the financial or budget activities to fund operations, maximize investments, or increase efficiency in the specified program.
• Ensure program requirements meet federal and state policies and grants compliance.
• Develop, train employees or agency consultants on program requirements and usage.
• Coordinate and deliver communication plans and communications.
• Serve on boards of directors and management committees.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and / or paid leave taken to receive their base biweekly salary.

What You'll Need for Success

The ideal candidate in this role should minimally have either a Master's Degree with 3+ years of experience, or a Bachelor's Degree with 5+ years of experience, or an Associate's Degree with 7+ years of experience, or at least 9+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role. You must meet the following requirements to be considered for employment :

Supervisory Responsibilities / Direct Reports

This role may serve as a team lead for an assigned work group.

Benefits of Employment with the State of Indiana

The State of Indiana offers a comprehensive benefit package for full-time employees which includes :

Equal Employment Opportunity : The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.