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Office Manager
Office ManagerSERVPRO of Weston/West Davie • Davie, FL, US
Office Manager

Office Manager

SERVPRO of Weston / West Davie • Davie, FL, US
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  • serp_jobs.job_card.full_time
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Benefits :

  • Competitive salary
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

As the Office Manager, you will manage, train, lead, and motivate the office team, while playing a key role in developing and implementing strategies that drive efficiency, enhance processes, and foster a positive company culture. If you have industry experience, are organized, self-motivated, have superb interpersonal skills, and truly enjoy providing exceptional service, you might be the perfect candidate!

Must have administrative experience in the Restoration, Construction, Plumbing, or similar industry.

Key Responsibilities

  • Oversee and manage all daily office functions including scheduling, correspondence, and administrative workflows to ensure smooth operations.
  • Ensure compliance to SERVPRO standards and industry regulations by regularly auditing documentation, processes, and programs
  • Coordinate team activities, monitor deadlines, and manage allocation of resources to ensure maximum productivity.
  • Oversee customer interactions to maintain high-quality service standards, ensuring empathy and professionalism, promptly addressing and resolving any concerns.
  • Oversee financial transactions, invoicing, and accounts receivables to maintain accuracy and support profitability
  • Handle relationships with vendors and other franchise locations, manage office and warehouse supplies, and ensure all equipment is maintained and up to date.
  • Manage projects, track progress, and ensure timely completion of tasks.
  • Oversee timekeeping / payroll reporting
  • Manage subcontractor certifications, insurance, and other documentation needs.
  • Prepare and analyze financial reports, including divisional performance
  • Act as the Subject Matter Expert for all office related technology and processes.
  • Assist Senior Leadership Team as needed.
  • Perform other job duties as assigned.

    • Position Requirements

  • 5+ years of proven office management experience preferably within the restoration, construction, or service industry
  • Demonstrated leadership experience with a focus on team development and fostering accountability
  • Strong analytical and problem solving skills, with the ability to implement efficient solutions independently
  • Knowledge of compliance and regulatory requirements in the restoration and reconstruction industries
  • Outstanding written and verbal communication skills including proper pronunciation, grammar, and consistently courteous and professional tone
  • Uphold honesty and transparency in all actions
  • Experience and ability to ensure accountability while fostering a positive and productive work environment
  • Strong proficiency in Microsoft Office, project management tools, and QuickBooks or equivalent accounting software
  • Exceptional organizational skills, with a keen attention to detail and the ability to multi-task while ensuring accuracy and focus
  • IICRC and Xactimate certifications preferred
  • Ability to successfully complete a background check subject to applicable law
  • Bilingual (English / Spanish) a plus

    • Skills / Physical Demands / Competencies

    This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.

    We are a drug free work environment

    Each SERVPRO® Franchise is Independently Owned and Operated.

    All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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    Office Manager • Davie, FL, US

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