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Client Experience Coordinator
Client Experience CoordinatorLendingOne • Boca Raton, FL, US
Client Experience Coordinator

Client Experience Coordinator

LendingOne • Boca Raton, FL, US
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At LendingOne, we don’t just lend capital—we fuel opportunity. Headquartered in sunny Boca Raton, FL, with additional offices in Charlotte, NC and Great Neck, NY, we’ve funded over $6 billion in real estate capital and earned recognition as one of the Sun Sentinel’s Top Workplaces—four years running!

As a direct private lender—not a broker, not a bank—we specialize in business-purpose mortgage loans for real estate investors, including fix-and-flip bridge loans and long-term rental financing.

Our mission is powered by our values :

  • Speed & Ease – We simplify lending so clients can move fast and seize opportunities.
  • Solutions Driven – We solve problems, not just process paperwork.
  • Loyal Partners – We build trust, not just transactions.
  • Authentic Experience – We stay real, reliable, and respectful—always.

We’re a fully funded, full-service lending partner—and we’re growing fast.

The Opportunity :

If you're the type of person who thrives on keeping people informed, solving problems quickly, and making sure no detail gets missed, you’ll love this role. As a Client Experience Coordinator, you’ll be the key liaison between our clients and internal teams, ensuring a smooth and responsive loan process from start to finish.

This is a fast-paced, client-facing role that demands urgency, ownership, and communication excellence.

This is a full-time employment opportunity working in our Headquarters office in Boca Raton, FL.

What You’ll Do :

  • At the heart of this role is unwavering client support—answering calls promptly, prioritizing client needs with empathy, and delivering clear, thoughtful communication every step of the way.
  • Serve as the primary point of contact for assigned clients—ensuring consistent, proactive communication and delivering updates that inspire confidence.
  • Coordinate across departments (sales, underwriting, legal, closing) to keep everyone aligned and timelines on track.
  • Maintain a fast-moving pipeline of loan applications, reviewing and collecting documents, flagging issues, and pushing processes forward with urgency.
  • Provide a high-touch experience to clients by anticipating needs, resolving questions quickly, and owning the details.
  • Track key project milestones such as appraisals, title reports, and due diligence items, and follow through relentlessly to keep deals moving.
  • Review loan files for completeness and compliance; assist credit analysts and underwriters in clearing conditions and preparing for funding.
  • Advocate for the client internally—flagging challenges early and helping the team craft solutions with speed and accuracy.
  • Keep documentation, updates, and communication logs impeccably organized for full visibility and efficiency.

    • Requirements

  • 2+ years in a professional or customer-facing role, ideally in real estate, lending, operations, or client services
  • Exceptional communication and follow-up skills—you write and speak clearly, with empathy and purpose
  • High attention to detail with a “nothing slips through the cracks” mindset
  • Proven ability to multitask and prioritize in a fast-paced, high-volume environment
  • Positive energy, collaborative spirit, and a customer-first attitude
  • Strong computer proficiency and a willingness to learn new systems
  • A true sense of urgency—because our clients depend on us to move fast and get it right

    • Benefits

    Why LendingOne :

  • Competitive base salary and incentive structure
  • Full medical, dental, and vision benefits
  • Company-matching 401(k) plan
  • Paid time off and 10 company-paid holidays
  • Work-from-home Fridays
  • Career development, training, and internal promotion opportunities
  • Team-building events, company lunches, and swag
  • Collaborative, inclusive, and fun workplace culture

    • LendingOne is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workforce where everyone belongs.

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    Client Coordinator • Boca Raton, FL, US

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